Katherina Palomino
Issaquah,WA
Summary
Dedicated healthcare professional with over 10 years of experience in patient care management and a strong track record in fostering client relationships. Demonstrates exceptional communication skills and adaptability in high-pressure environments, consistently contributing to team success. Committed to ongoing professional development in public health services while leveraging organizational and problem-solving skills to achieve positive outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hospital Surgical Dental Assistant RDA/DAANCE
Harborview Medical Centre
Seattle, Washington
12.2020 - Current
- Reviewed cases, confirming patient appointments and procedures.
- Generated daily clinical patient summaries.
- Assisted residents and attendings during procedures.
- Supported residents with clinical documentation.
- Streamlined hospital discharge procedures via efficient follow-up and transport arrangements.
- Contributed to the assembly of surgery packets.
- Support the transition of patients to the pre-anaesthesia and surgery area.
- Conducted patient intake, recorded vitals, and managed medical reconciliation.
- Assembled packages detailing post-operative instructions for OR patients.
- Performed thorough patient imaging using advanced panoramic, cephalogram, and cone beam technology.
- Support the process of rooming and intake for Otolaryngology and Epilepsy clinic attendees.
- Performed routine laboratory tasks including impressions
- Followed infection control protocol when handling contaminated items according to OSHA guidelines.
- Helped with procedures like extractions, implants, wound care, and biopsies.
- Assisted with intraoral photography during examinations or surgeries.
- Set up instruments and equipment for surgical procedures according to established protocols.
- Updated patient records with new data and treatment information.
- Assisted with nitrous oxide, oral, and IV sedation to alleviate anxiety during treatment.
- Established clean, sterile and welcoming environment for patients.
- Educated patients on proper brushing and flossing techniques before or after surgeries.
- Conducted regular inventory checks of supplies needed for surgery.
- Gathered and documented patient medical and dental histories and vital signs.
- Monitored vital signs during treatment to ensure patient safety.
- Prepared patient for surgery by taking medical history, recording vital signs, and administering local anesthetic.
- Provided post-operative instructions to patients regarding care of oral tissues and wound healing.
- Collaborated with other members of healthcare team in order to provide quality care for patients undergoing surgery.
Clinical and Patient Care Administrator/ Dental Assistant RDA
Endodontics Seattle
Seattle, Washington
02.2018 - 11.2020
- Handled administrative tasks such as phone answering, patient intake, and appointment scheduling.
- Updated records with patient demographics and insurance specifics.
- Copied insurance documents, packet forms, and treatment plans while handling faxes.
- Ensured accurate insurance verification for major carriers like Metlife, Cigna, COBRA Medicaid and Medicare.
- Created comprehensive financial treatment plans.
- Developed and executed marketing strategies.
- Streamlined patient admission process through effective coordination and comprehensive record management.
- Contributed to efficient preparation and dismantling of clinic.
- Provided support during urgent treatments and infection management, notably in root canal therapy.
- Utilized technology and healthcare information systems to streamline care coordination and documentation processes.
- Collaborated with community resources to facilitate referrals and access to additional services for clients.
- Participated in continuing education and professional development activities to stay current with best practices in care management.
- Identified opportunities for cost savings without compromising the quality of care delivered.
- Audited charts to drive accurate and thorough documentation, supporting reimbursement of services rendered.
- Provided training for new staff members on patient care protocols.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Maintained comprehensive records of client assessments, care plans, and progress notes in compliance with regulatory standards.
- Explained policies, procedures and services to patients.
- Coordinated with other departments such as pharmacy, laboratory, radiology. for efficient patient care services.
Dental Assistant RDA
Secret Smiles
Seattle, Washington
10.2018 - 02.2019
- Managed operational needs for clinic establishment and closure.
- Participated in chairside activities for both routine and complex dental restorations.
- Specialized in root canals, crown/bridge fitting and prosthodontic services.
- Conducted daily tracking and coordination of lab activities.
- Coordinated weekly maintenance and conducted inventory inspections.
- Managed patient scheduling for sedation sessions, teeth whitening procedures, and lab-related cases.
- Provided comprehensive documentation for every case alongside associated treatment plans.
Clinic and Patient Care Administrator/ Dental Assistant RDA
Puget Sound Christian Dental Clinic
Lynnwood, Washington
12.2017 - 09.2018
- Facilitate assistance to dentists and volunteers during treatments.
- Deliver administrative and clinical assistance to team members.
- Cultivated and sustained strong relationships with patients, volunteers, dental labs/vendors, and dental partners.
- Ensured compliance with OSHA and WISHA safety standards in PSCC equipment and facility use.
- Determined adequacy of essential materials and tools.
- Achieve budget-friendly purchasing for all necessary office items, dental materials, and tools.
- Supported reviewing and maintenance of dental department budget.
- Developed and communicated patient treatment plans.
- Supervised administrative tasks involving volunteer scheduling, data collection, and reporting.
- Delivered program updates and patient stories to Director of Development and Executive Director for newsletter distribution.
- Engaged in Executive Leadership Team discussions and decision-making.
- Assisted in the creation and execution of dental office administrative guidelines.
- Verify accuracy of all monetary transactions and related paperwork before sending to finance department.
- Worked alongside the Finance Director to maintain adherence to all credit card guidelines.
- Monitored effectiveness of PSCC Dental Program personnel and reported insights to Executive Director.
- Manage dental team schedules consistently.
- Collaborated with Volunteer Coordinator to recruit, train and schedule volunteers.
- Facilitated hiring and termination procedures for staff members.
- Coordinated educational sessions to prepare dental volunteer staff.
- Delivered comprehensive software training to dental staff and volunteers.
- Aided in setting up and dismantling the clinic, ensuring proper sterilization.
- Supported basic and advanced chairside tasks such as RCT, crowns/bridges, and prosthodontics.
Patient Care and Clinical Administrator/ RDA
Stone Oak and Dominion Paediatric Dentistry
San Antonio, Texas
02.2014 - 07.2017
- Coordinates patient appointments and conducts intake interviews for eligibility assessment.
- Assessed patient treatment strategies incorporating intervention methods and OR arrangements.
- Performed verification of benefits through health insurance carriers.
- Handled adjustments and payment processing for updated patient plans.
- Manage patient profiles using dental office software.
- Resolves customer problems, providing clear communication.
- Takes on additional clerical responsibilities when patient services demand heightened attention.
Office Administrator/Dental Hygienist RDH
Dr. Shirley Salazar Dentistry
Scarborough, Canada
05.2012 - 06.2013
- Verification of benefits through insurance carriers and union representatives
- Office administration duties to include checking in patients, updating records, and processing payments
- General dental, clinical duties to include preparing equipment, conducting laboratory work, and preparing models and other dental appliances
- Communicated with internal and external patients, answered inquiries, and resolved problems or complaints
- Performed additional office duties as needed at times of heightened patient servicing
Dental Assistant RDA
Trelawny Dental Clinic
Mississauga, Canada
09.2010 - 10.2011
- Performed general dental clinical duties to include patient care and managing two dentists' schedules
- Chair-side assistance with oral surgery, dental procedures, and preparing equipment
- Completed an internship with this dental practice, which evolved into a permanent position upon immediate completion of the internship
Education
Bachelor of Science and Masters Degree Program - Leadership/ Public Health/ Healthcare Administration
Grand Canyon University
true12-2025
DAANCE -
ORAL MAXILLOFACIAL SURGERY ASSOSATION
10-2024
RDA, OSHA, HIPPA, First Aid and CPR certified -
01.2020
Associates Degree - Dental Hygiene
Medix College
01.2012
Diploma - Honours Medix College, Dental Assistant Level ll
Medix College
01.2010
OSSD High School Diploma -
St. Marguerite d’Youville Secondary School
01.2008
Skills
- Managing Monthly Production
- Proficient in Office Suite Applications
- Experienced with Multiple Electronic Health Record Platforms including (EPIC)
- Care Credit, AuthorzationNet
- Zoom, generate e-mails, Internet, and iOS Apple products
- Anesthesia administration
- Surgical documentation
- Radiographic imaging
- Procedure monitor tracking
- HIPAA compliance
- Office process improvement
- Suture cutting
- Wound dressing
- Surgical room setup
Languages
- Fluent in English
- Canadian French
Certification
- DANNCE
- RDA
References
References available upon request.
Timeline
Hospital Surgical Dental Assistant RDA/DAANCE
Harborview Medical Centre
12.2020 - Current
Dental Assistant RDA
Secret Smiles
10.2018 - 02.2019
Clinical and Patient Care Administrator/ Dental Assistant RDA
Endodontics Seattle
02.2018 - 11.2020
Clinic and Patient Care Administrator/ Dental Assistant RDA
Puget Sound Christian Dental Clinic
12.2017 - 09.2018
Patient Care and Clinical Administrator/ RDA
Stone Oak and Dominion Paediatric Dentistry
02.2014 - 07.2017
Office Administrator/Dental Hygienist RDH
Dr. Shirley Salazar Dentistry
05.2012 - 06.2013
Dental Assistant RDA
Trelawny Dental Clinic
09.2010 - 10.2011
Bachelor of Science and Masters Degree Program - Leadership/ Public Health/ Healthcare Administration
Grand Canyon University
DAANCE -
ORAL MAXILLOFACIAL SURGERY ASSOSATION
RDA, OSHA, HIPPA, First Aid and CPR certified -
Associates Degree - Dental Hygiene
Medix College
Diploma - Honours Medix College, Dental Assistant Level ll
Medix College
OSSD High School Diploma -
St. Marguerite d’Youville Secondary School
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