Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katherine Avelino

Oakridge

Summary


Compassionate Case Manager experienced in multiple healthcare environments. Hardworking and dedicated to achieving desired outcomes. Offering excellent problem-solving, conflict resolution and communication abilities.

Overview

11
11
years of professional experience

Work History

CASE MANAGER II

Novartis
11.2022 - Current
  • Provide telephonic support to patients, enhancing program understanding and satisfaction.
  • Collaborate with stakeholders to resolve patient issues, improving service delivery.
  • Collect and analyze patient feedback, driving improvements in care processes.
  • Educate HCPs on therapy coverage and billing, ensuring informed patient enrollment.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

ADMINISTRATIVE ASSISTANT

Hospice of New Jersey
04.2022 - 11.2022
  • Function as a consultant, educator, and customer service expert to support welcoming new clients and familiarize prospective clients with hospice services.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

OFFICE ASSISTANT II

LHC Group
05.2014 - 02.2022
  • Collaborate with hospitals and facilities to ensure a smooth transition of patient care to hospice services post-discharge while maintaining high standards of customer service for patients, families, referral sources, and colleagues.
  • Streamlined client onboarding processes and enhanced communication between healthcare facilities, ensuring seamless patient transitions and elevated service standards.
  • Supported document management, contributing to agency goals and improved performance.
  • Aided in customer service initiatives, boosting patient satisfaction and service delivery.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Education

BS - HEALTH SERVICES MANAGEMENT

DeVry Institute
01-2027

Skills

  • Conflict Resolution
  • Collaboration
  • Active Listening
  • Critical Thinking
  • Time management
  • CRM & SaaS

Languages

Spanish
Native or Bilingual

Timeline

CASE MANAGER II

Novartis
11.2022 - Current

ADMINISTRATIVE ASSISTANT

Hospice of New Jersey
04.2022 - 11.2022

OFFICE ASSISTANT II

LHC Group
05.2014 - 02.2022

BS - HEALTH SERVICES MANAGEMENT

DeVry Institute

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