Katherine Acevedo
Dallas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about providing world class customer service.
Overview
10
10
years of professional experience
Work History
Advanced Client Solutions
Bank of America
08.2024 - Current
- Provide strategic financial guidance to clients, helping them achieve short- and long-term financial goals.
- Strong ability to close deals by clearly communicating value propositions and addressing client concerns.
- Deep understanding of banking products, including credit cards, loans, mortgages and investment options.
- Paid attention to detail while completing assignments.
District Manager
Cash Store
08.2023 - 08.2024
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Store Manager
Cash Store
03.2022 - 08.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed loan processing, approvals and disbursement while minimizing risk and maximizing profitability.
Assistant Store Manager
Cash Store
12.2021 - 03.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
First Assistant Manager
QuikTrip
09.2014 - 11.2021
- Boosted sales performance through effective merchandising, inventory management and store layout optimization.
- Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
- Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
Education
High School Diploma -
Berkner High School
Richardson, TXSkills
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
Languages
Spanish
Full Professional
Timeline
Advanced Client Solutions
Bank of America
08.2024 - Current
District Manager
Cash Store
08.2023 - 08.2024
Store Manager
Cash Store
03.2022 - 08.2023
Assistant Store Manager
Cash Store
12.2021 - 03.2022
First Assistant Manager
QuikTrip
09.2014 - 11.2021
High School Diploma -
Berkner High School
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