Katherine Acosta

As a dedicated customer service professional, I take pride in creating meaningful, solution-focused experiences for every customer I support. At Truly Free, I’ve built a reputation for resolving issues with empathy, improving response times through teamwork, and fostering positive relationships that reflect the company’s values. My background spans retail, food service, and client support roles, each of which has strengthened my ability to adapt quickly, think critically, and communicate with care.

I’ve developed strong active listening and conflict resolution skills that help me navigate fast-paced environments while maintaining a calm, professional approach. Whether I’m assisting with product selection, handling transactions, or responding to customer concerns, I strive to make each interaction feel personal and respectful.

With a solid foundation in psychology and ongoing graduate studies in clinical mental health counseling, I bring emotional intelligence and a client-centered mindset to every role I take on. My goal is always to support others—whether customers, clients, or colleagues—with integrity, compassion, and clarity.