Summary
Overview
Work History
Education
Skills
Spanish
Languages
Timeline
Generic

Katherine Adame Reyes

HOUSTON

Summary

Proven track record in enhancing customer satisfaction and streamlining call center operations, demonstrated during my tenure at Getix Health. Skilled in bilingual customer support and problem-solving, I effectively managed high-volume inbound calls and payment processing. Achieved first-call resolution, significantly improving client relations and operational efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Well-qualified Leasing agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

4
4
years of professional experience

Work History

Bilingual Customer Service Representative

GetixHealth
12.2022 - Current
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Take 45-65 calls a day and talk to patients about their medicals bills.
  • Take payments over the phone.
  • Assist patients in applying for financial assistance.
  • Met all call quality standards and daily quotas for first-call resolution.
  • Set up payment plans for patients.

Leasing Agent

Woodscape Apartments
12.2021 - 12.2022
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Conducted property tours to highlight features of properties.
  • Used EXCEL to keep record of financial transactions and rental applications.

Sales Representative

Unique Home Furniture
01.2021 - 12.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Cultivated relationships with vendors and distributors to negotiate best available prices.
  • Enhanced shopping experience with detailed product knowledge, resulting in high customer satisfaction rates.

Education

High School Diploma -

Sharpstown High School
06.2020

Skills

  • Problem-Solving
  • Spanish translation
  • Payment Processing
  • Payment Collection
  • Call Center Operations
  • Customer Service
  • Inbound Call Management
  • Cash Handling
  • Customer Support

Spanish

I am fluent in Spanish, I write and speak it.

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Bilingual Customer Service Representative

GetixHealth
12.2022 - Current

Leasing Agent

Woodscape Apartments
12.2021 - 12.2022

Sales Representative

Unique Home Furniture
01.2021 - 12.2021

High School Diploma -

Sharpstown High School
Katherine Adame Reyes