Katherine Aguero

Sales Associate

LensCrafters

Tampa

03.2024 - Current

Greeted customers and provided exceptional customer service.
Built and maintained relationships with peers and upper management to drive team success.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Maintained updated knowledge through continuing education and advanced training.
Handled customer complaints in a professional manner.
Adapted sales strategies based on customer interactions and feedback to improve results.
Maintained records related to sales for store management.
Processed returns, exchanges, and refunds in accordance with company policies.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Attended weekly team meetings to review performance goals and objectives.
Tracked sales performance metrics to identify trends in market place.
Engaged customers in friendly, professional dialogue to determine needs.
Helped customers find specific products, answered questions, and offered product advice.
Developed promotional strategies to increase sales volume.
Assisted customers with product selection, sizing and styling.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Greeted customers to determine wants or needs.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Sold various products by explaining unique features and educating customers on proper application or usage.
Demonstrated product features and benefits for customers' needs.
Adhered to company initiatives and achieved established goals.