Katherine Akinlabi
Cedar Creek,TX
Summary
Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability.
Overview
21
21
years of professional experience
Work History
School Custodian
Berkeley County School District
Summerville, SC
08.2022 - 05.2024
- Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
- Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
Housekeeping Cleaner
Life Style Communities
Daniel Island
05.2019 - 04.2021
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
Housekeeper
Mother Mary's Cleaning Service
Charleston, SC
10.2018 - 04.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
House Cleaner
Le Clercq
Charleston, SC
08.2015 - 03.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
Secretary
Case Management
Georgetown, Tx
10.2010 - 01.2016
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Medical Office Manager
Valley Chest and Vascular Surgery
Phoenix, AZ
11.2009 - 10.2011
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Assisted with regulatory issues such as compliance.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Developed close working relationships with front office and back office staff.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Oversaw accounting, budgeting, and financial reporting.
- Developed policies and procedures for effective practice management.
- Created organized filing system to manage department documents.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Billing Specialist
Simon Med Billing
Phoenix, AZ
02.2008 - 11.2009
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Developed and maintained billing procedures to make timely payments.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Implemented dispute resolution protocols that resulted in faster resolution times while preserving positive business relationships with clients.
- Enhanced data integrity by implementing strict quality control measures on all billable items entered into the system.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Collaborated with customers to resolve disputes.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Audited and corrected billing and posting documents for accuracy.
- Maintained accurate records of customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Billing Specialist
AirEvac
Phoenix, AZ
01.2003 - 03.2006
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Education
GED -
Wilson High School
Easton PaGeneral Studies
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZSkills
- Punctuality
- Responsible and Dependable
- Client Communication
- Customer Service
- Customer service-focused
Timeline
School Custodian
Berkeley County School District
08.2022 - 05.2024
Housekeeping Cleaner
Life Style Communities
05.2019 - 04.2021
Housekeeper
Mother Mary's Cleaning Service
10.2018 - 04.2019
House Cleaner
Le Clercq
08.2015 - 03.2018
Secretary
Case Management
10.2010 - 01.2016
Medical Office Manager
Valley Chest and Vascular Surgery
11.2009 - 10.2011
Billing Specialist
Simon Med Billing
02.2008 - 11.2009
Billing Specialist
AirEvac
01.2003 - 03.2006
GED -
Wilson High School
General Studies
Maricopa Community Colleges - Rio Salado Community College