Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Albee

Normal,IL

Summary

Dynamic customer service professional with a strong work ethic and integrity, experienced at Noridian Medicare. Proven ability to enhance customer satisfaction through effective problem-solving and empathetic communication. Skilled in cash handling and time management, consistently exceeding performance metrics while fostering a welcoming environment for clients.

Overview

47
47
years of professional experience

Work History

Cashier

Village Market Elk Rapids
03.2013 - 01.2025
  • Process customer transactions accurately and efficiently at point of sale.
  • Maintain cleanliness and organization of checkout area to enhance customer experience.
  • Assist customers with inquiries and product information to promote satisfaction.
  • Handle cash, credit, and digital payments while ensuring secure transactions.
  • Collaborate with team members to optimize workflow during peak hours.

Medicare Customer Service Representative

Noridian Medicare
03.2000 - 03.2005
  • Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
  • Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
  • Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
  • Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
  • Supported department goals by consistently meeting or exceeding established metrics related to call quality, timeliness, and accuracy.
  • Improved call center performance by consistently maintaining a high level of professionalism and productivity.
  • Reduced call handling time with efficient problem-solving skills and comprehensive knowledge of Medicare policies and procedures.
  • Established trust among customers by demonstrating empathy during challenging situations, providing reassurance, and offering expert guidance on available resources.

Elementary School Teacher

Silver State School
08.1977 - 08.1978
  • Process customer transactions accurately and efficiently at point of sale.
  • Maintain cleanliness and organization of checkout area to enhance customer experience.
  • Assist customers with inquiries and product information to promote satisfaction.
  • Handle cash, credit, and digital payments while ensuring secure transactions.
  • Collaborate with team members to optimize workflow during peak hours.

Receptionist

Regional Census Bureau
03.1998 - 03.2000
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.

Education

Elementary Education

Hyles-Anderson College
Crown Point, IN
06.1977

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling

Timeline

Cashier

Village Market Elk Rapids
03.2013 - 01.2025

Medicare Customer Service Representative

Noridian Medicare
03.2000 - 03.2005

Receptionist

Regional Census Bureau
03.1998 - 03.2000

Elementary School Teacher

Silver State School
08.1977 - 08.1978

Elementary Education

Hyles-Anderson College

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Katherine Albee