Katherine Albert
Rockaway, NJ
Summary
Motivated leader with in-depth experience consistently rising through ranks. Well-versed in sales, customer engagement, operations and inventory management. Dedicate to complete knowledge of company products and services for optimized customer service.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Aeropostale
04.2023 - Current
- Assisted in managing daily store operations to ensure optimal customer service and sales performance.
- Collaborated with team members to maintain visual merchandising standards and product presentation.
- Trained and mentored new staff on company policies, procedures, and best practices for efficiency.
- Analyzed inventory levels to optimize stock availability and minimize shrinkage rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Vera Bradley
02.2022 - 01.2023
- Oversaw daily operations to ensure high standards of customer service and store presentation.
- Managed store employees of 10 or more successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Oversaw inventory control, cash control and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Built relationships with key customers to grow business networks and locate new opportunities.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Approved regular payroll submissions for employees.
Retail Team Lead
Vera Bradley
07.2020 - 02.2022
- Oversaw store operations by completing store opening and closing procedures, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Constructed window merchandise displays, organized shelves and racks and maintained clean sales floor to promote visually appealing shopping environment.
- Trained and mentored new employees to contribute to store's positive culture. Processed merchandise from shipments, organized backroom spaces to optimize efficiency
Assistant Store Manager
American Eagle Outfiters
12.2012 - 02.2020
- Supported store manager to optimize business and staff development.
- Reviewed sales reports to enhance sale performance daily.
- Opened and closed store independently when needed and prepared nightly bank drop.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Developed associate staff by delivering training, guidance and performance monitoring.
- Implemented the use of i-device technology with staff to elevate the customer service experience.
- Coached staff on security risks and loss prevention to aid in minimizing store theft, conducted monthly operational self audits.
- Supervised inventory cycle counting process, product damages and product returns.
- Updated seasonal displays such as windows and mannequins to highlight current product lines.
- Supervised up to 10 employees on an overnight merchandising team conducting floor changes and product launches.
Stock Lead
American Eagle Outfitters
07.2012 - 12.2012
- Managed shipment receiving, processing and storage.
- Prepared daily replenishment to sales floor by department and room; with a focus on top selling items.
- Kept aisles clear and clean while restocking to prevent accidents.
- Led team of 4 in efficient stock organization, enhancing product accessibility for sales associates.
- Carried out the duties within the fast paced retail environment, providing a organized stockroom and FTF process.
- Rolled ou stockroom SOP.
Sales Associate
American Eagle Outfiters
08.2010 - 07.2012
- Assisted in visual merchandising efforts to maintain brand standards and attract customers.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, assisting customers with product inquiries and purchase decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
Aeropostale
03.2008 - 06.2010
- Greeted customers and provided outstanding customer service.
- Operated point-of-sale systems to process transactions accurately and promptly.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Participated in periodic inventory counts to maintain accurate stock levels.
Education
Business
County College of Morris
Randolph Township, NJHigh School Diploma -
Morris Hills High School
Rockaway, NJ06-2008
Skills
- Retail sales
- Problem-solving
- Customer service & experience
- Retail operations
- Inventory control
- Team building and coaching
- Attention to detail
- Store operations
- POS systems operations
- Hiring and training
- Pricing and markdowns
- Display setup
- Loss prevention
Timeline
Assistant Store Manager
Aeropostale
04.2023 - Current
Store Manager
Vera Bradley
02.2022 - 01.2023
Retail Team Lead
Vera Bradley
07.2020 - 02.2022
Assistant Store Manager
American Eagle Outfiters
12.2012 - 02.2020
Stock Lead
American Eagle Outfitters
07.2012 - 12.2012
Sales Associate
American Eagle Outfiters
08.2010 - 07.2012
Sales Associate
Aeropostale
03.2008 - 06.2010
Business
County College of Morris
High School Diploma -
Morris Hills High School