Katherine Alford
Erlanger,KY
Summary
Hardworking Picker Packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee willing to work overtime. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Barista
Dunkin Donuts, and Food Service
Erlanger, Kentucky
04 2023 - 09 2023
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Picker
Cummins
Walton, Kentucky
11 2022 - 01 2023
- Used RF scanners to track orders and verify accuracy.
- Followed safety protocols and procedures to minimize workplace accidents.
- Scanned and verified UPC codes for all products to aid in identification.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Worked fast to meet assigned daily picking quotas.
- Operated manual and electric pallet jacks to move merchandise.
Hotel maid/service
The Courtyard
Burlington, Kentucky
04 2022 - 09 2022
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Managed laundry duties effectively, ensuring clothing items were treated according to care instructions for optimal results.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
Cashier
Travel Centers of America
Burlington, Kentucky
06 2021 - 02 2022
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Enhanced shopping experience, provided product information and location assistance.
Bindery Assistant
Continental Webb Press
Walton, KY
08 2002 - 09 2006
- Prioritized tasks efficiently according to project urgency, complexity, or resource availability ensuring smooth workflow throughout the department.
- Inserted book bodies into [Type] devices to form back edges into convex shapes and produce grooves.
- Maximized productivity within the department by cross-training on multiple pieces of bindery equipment for greater flexibility in task assignment.
- Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets.
- Used cutting and trimming machines to trim edges of books to appropriate size.
- Used glue machines to glue endpapers, bindings, backings and signatures.
- Used large-volume hand machine punch and staplers to punch holes into paper sheets.
Education
High School Diploma or GED -
2002
experience Forklift Operation 0-1 year Customer Service 1-3 years -
Skills
- Forklift Operation
- Safety standards and protocols
- Barcode Scanners
- Product packaging
- Shipping and receiving
- Pallet arrangement
- Cleaning procedures
- Heavy lifting
- Shelving of products
- Warehouse safety
- Forklift safety and operation
- Product picking
- Stocking
Background Check History
- I have a possession charge from December 1, 2020
- I have a theft charge from March 26, 2020
- I have a disorderly conduct from September 17, 2020
- I want to be upfront and honest, I do have a past but i have worked very hard to change my life around. I have been through and completed Brighton Recovery Center also Probation and Parole. I am a hard working individual and a team player.
- I am grateful for any opportunity that i am given and hope you will consider giving me a chance to show you.
Timeline
Barista - Dunkin Donuts, and Food Service
04 2023 - 09 2023
Picker - Cummins
11 2022 - 01 2023
Hotel maid/service - The Courtyard
04 2022 - 09 2022
Cashier - Travel Centers of America
06 2021 - 02 2022
Bindery Assistant - Continental Webb Press
08 2002 - 09 2006
Campbell County High - High School Diploma or GED,
- experience
Forklift Operation 0-1 year
Customer Service 1-3 years,