Katherine Allen
Crestview
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Office Manager
Aspen Dental
10.2022 - Current
- Manage schedule, do consulting with patients
- Manage the back work flow
- Addressed customer concerns promptly, leading to increased satisfaction.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Lead Dental Assistant
Aspen Dental
09.2019 - 10.2022
- Fillings, assisting with extractions, new patient evaluations
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Took dental images following strict patient protection rules, applying lead aprons.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.
- Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
CNA - Certified Nursing Assistant
Fwb rehabilitation
05.2018 - 09.2019
- Taking care of residents
- Feed and bathe, do activities
- Provided caring, intimate, hands-on healthcare for patients and residents
- Monitored vital signs
- Assisted with bathing patients and residents
- Helped patients and residents with daily living needs
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Server, Shift Leader, Trainer, Grill Cook
Cracker Barrel
11.2015 - 01.2018
- Make food, help guest, customer service, prepend food
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Bussed and reset tables to keep dining room and work areas clean.
- Contributed ideas for improving server procedures during weekly meetings with management staff.
- Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
CNA - Certified Nursing Assistant
Health care of destin
11.2006 - 01.2012
- Monitored vital signs and reported significant changes to nursing staff.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Manager
McDonald's
10.2002 - 04.2006
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Some college - Dental assisting
Northwest Florida State College
Niceville, FL08.2019
Skills
- Organizational skills
- Scheduling coordination
- Staff management
- Relationship building
- Operations management
- Communication skills
- Cash handling
- Supervising experience
Certification
- CPR/First Aid, 05/01/19, 05/01/24
- Certified Dental Assistant
- BLS Certification
- CNA
- Registered Dental Assistant
- X-Ray Certification
- State Tested Nursing Assistant
Timeline
Office Manager
Aspen Dental
10.2022 - Current
Lead Dental Assistant
Aspen Dental
09.2019 - 10.2022
CNA - Certified Nursing Assistant
Fwb rehabilitation
05.2018 - 09.2019
Server, Shift Leader, Trainer, Grill Cook
Cracker Barrel
11.2015 - 01.2018
CNA - Certified Nursing Assistant
Health care of destin
11.2006 - 01.2012
Manager
McDonald's
10.2002 - 04.2006
Some college - Dental assisting
Northwest Florida State College
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