Summary
Overview
Work History
Education
Skills
References
Extracurricular Activities
Timeline
Generic

KATHERINE ALMONTE

New York,NY

Summary

A highly organized professional who seeks to grow with a strong company to better enhance my personal and professional relationships, along with my career. Experienced in utilizing electronic medical record systems to maintain patient profiles and billing information,backed by solid data entry skills and HIPAA compliance.. Dedicated to improving satisfaction and providing an excellent healthcare experience.

Overview

4
4
years of professional experience

Work History

Patient Coordinator

Mount Sinai Health Systems
New York, NY
10.2023 - Current

• Reviewed all relevant documentation prior to the appointment to ensure accuracy of patient data.

• Provided excellent customer service by responding to patient inquiries in actively manner.

• Utilized strong organizational skills to manage multiple tasks simultaneously while maintaining focus on detail.

• Assisted patients with scheduling appointments, verifying insurance coverage and completing paperwork.

• Performed administrative duties such as filing (scan) documents or entering data into electronic health records systems.

• Ensured compliance with HIPAA regulations related to the protection of confidential patient information.

Patient Service Representative

Columbia Orthopedics Department
New York, NY
04.2021 - 10.2023
  • Schedule and manage over 50 patients per day for different doctors in ortho department
  • Applied administrative knowledge and courtesy to explain procedures and services to patients
  • EPIC & HIPAA TRAINED
  • Recommended service improvements to minimize recurring patient issues and complaints
  • Organized patient records and database to facilitate information storage and retrieval
  • Followed document protocols to safeguard confidentiality of patient records
  • Facilitated communication between patients and various departments and staff
  • Helped address client complaints through timely corrective actions and appropriate referrals
  • Generated Authorizations.

Call Center- PCR Representative-REMOTE

Advanced Professional Services
Voorhees, NJ
08.2020 - 03.2021

• Provide information about services offered Document and update patient information.

• Answer calls and respond to all requests and/or concerns of the patients related to any services provided at the clinic.

• Respond to customer inquiries via phone, email, and chat, providing accurate information and solutions in a timely manner.

• Accurately input and update patient information and interactions in the clinic`s database.

Education

High School Diploma -

St. Catharine Academy
06.2016

Bachelor of Science - Criminal Justice

Berkeley College
New York, NY

Skills

  • Bilingual (Both English and Spanish)
  • Ability to work under pressure
  • Experience with Microsoft (typing skills)
  • Ability to navigate different computer systems, research documents and find information
  • Punctual/Responsible
  • Active listener
  • Reception Management
  • HIPAA Compliance
  • Insurance Verification
  • Data Entry Proficiency

References

References available upon request

Extracurricular Activities

Perfect Attendance Good Conduct Leadership and Service Awards Volunteered for many events Part of the Sociedad Latina Dance Club helped my school with Open house Events

Timeline

Patient Coordinator

Mount Sinai Health Systems
10.2023 - Current

Patient Service Representative

Columbia Orthopedics Department
04.2021 - 10.2023

Call Center- PCR Representative-REMOTE

Advanced Professional Services
08.2020 - 03.2021

High School Diploma -

St. Catharine Academy

Bachelor of Science - Criminal Justice

Berkeley College
KATHERINE ALMONTE