Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Katherine Alvarenga Castaneda

Stockton,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Havana Leaf & Vine
03.2024 - Current
  • Respond to telephone inquiries
  • Receiving & shipping
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Managed timely and effective replacement of damaged or missing products.
  • Assisted customers with a warm and professional attitude
  • Inspected all merchandise for damage and discrepancies with paperwork.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Security Officer

Securitas
09.2023 - 01.2024
  • Perform security checks on 100+ vehicles to identify unauthorized items and prevent vandalism and theft.
  • Direct customers, employees and visitors to locations within the premises while On Shift, escorting them as needed.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • View CCTVs to continuously monitor building, staff members and parking lot area.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.

FedEx Delivery Driver

FedEx Ground
11.2022 - 09.2023
  • Manage package intake, sorting, organizing and delivering in a timeline required.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.

Delivery Driver

K.C-California
05.2022 - 01.2023
  • Recover and deliver Bank deposits
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Scan and label each item
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Completed daily pre and post-trip inspection checklist
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Dispatcher/Customer Service

Classical transportation
01.2020 - 03.2022
  • Respond to telephone inquiries
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Be cautious for all POD's that drivers take
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Scheduled and dispatched drivers, work crews, equipment and service vehicles to designed locations
  • Assisted customers with a warm and professional attitude
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

CSR/Dispatcher

Temco Logistics
01.2018 - 09.2018
  • Access Electronic and catalog systems to look up products information and availability for shipping
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Enter Daily drivers log and Reschedule customers shipping dates in a time management.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Responded to customer requests for products, services, and company information.

Customer Service/ Dispatch/ Material Handler

PRISM
01.2016 - 01.2018
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
  • Be cautious for all POD's that drivers take
  • Maintained clean, orderly work environment free of hazards.
  • Delivered exceptional customer service by addressing inquiries related to stock availability or shipment status promptly.
  • Microsoft Word, Microsoft Excel
  • Inspected all merchandise for damage and discrepancies with paperwork
  • Loaded and unloaded pallets on trucks, trailers and Sprint cars
  • Securely packaged items in boxes, crates or within shrink wrapped pallets.
  • Transported inventory items to appropriate locations.

Caregiver/Personal Assistant

IHSS In Home Support Services
01.2011 - 03.2013
  • My Caregiving experience started when I was 16 years old due to my mom being a CNA
  • Effectively conducted live scans and background checks
  • Many years of experience with patients that have dementia, Alzheimer's, bipolar and etc patients.
  • Maintained CPR certification current.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Education

High school diploma or GED -

COLLEGE - Cosmetology

San Francisco Institute of Esthetics And Cosmetology
San Francisco, CA
07.2024

EMT - Healthcare

BAY EMT
San Leandro, CA
07.2015

Healthcare -

Chabot College
Hayward, CA
08.2011

Skills

  • Scheduling
  • Dispatch
  • Microsoft Excel
  • Retail sales
  • Time Management
  • Computer Skills
  • Customer Service
  • Receptionist
  • Makeup Application
  • Hair Styling
  • Personal Assistant Experience
  • Bilingual
  • Communication Skills
  • Leadership
  • Experience with children
  • Communication skills
  • Supervising experience
  • Security
  • Personal assistant experience
  • Customer Relations

Certification

  • Driver's License, 09/01/23, 09/01/28
  • CPR Certification, 03/01/24, 03/01/26
  • First Aid Certification
  • Food Handler Certification
  • Guard Card

Personal Information

Relocation: Anywhere

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Havana Leaf & Vine
03.2024 - Current

Security Officer

Securitas
09.2023 - 01.2024

FedEx Delivery Driver

FedEx Ground
11.2022 - 09.2023

Delivery Driver

K.C-California
05.2022 - 01.2023

Dispatcher/Customer Service

Classical transportation
01.2020 - 03.2022

CSR/Dispatcher

Temco Logistics
01.2018 - 09.2018

Customer Service/ Dispatch/ Material Handler

PRISM
01.2016 - 01.2018

Caregiver/Personal Assistant

IHSS In Home Support Services
01.2011 - 03.2013

High school diploma or GED -

COLLEGE - Cosmetology

San Francisco Institute of Esthetics And Cosmetology

EMT - Healthcare

BAY EMT

Healthcare -

Chabot College

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Katherine Alvarenga Castaneda