Katherine Alvarez
Walhalla,SC
Summary
Adept at multitasking and resolving high-stress situations, I leveraged my interpersonal and communication skills at Home Depot and several restaurants to enhance customer loyalty and service quality. Proficient in advanced imaging techniques and bilingual, I excel in fast-paced environments, demonstrating a significant impact on efficiency and patient satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Copper River Grill
11.2020 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Home Depot
06.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Volunteer
Greenville Memorial Hospital
02.2023 - 05.2023
- Used strong interpersonal communication skills to convey information to others.
- Reported patient requests, concerns, and other observations to staff.
- Provided emotional support to patients and families during difficult medical situations, fostering a sense of comfort and understanding.
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
Server
Red Bowl
06.2023 - 05.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Associate of Science - Radiologic Technology
Greenville Technical College
Greenville, SC05.2025
High School Diploma -
Walhalla High School
Walhalla, SC05.2020
Skills
- Portable Radiography
- Trauma Imaging
- Orthopedic Imaging
- Bilingual
- Proficient in Siemens, Philips, Shimadzu, AGFA
- Task Prioritization
- Certified in CPR/AED
Certification
- Basic Life Support, American Heart Association
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Red Bowl
06.2023 - 05.2024
Volunteer
Greenville Memorial Hospital
02.2023 - 05.2023
Customer Service Representative
Home Depot
06.2021 - 12.2022
Server
Copper River Grill
11.2020 - 05.2021
Associate of Science - Radiologic Technology
Greenville Technical College
High School Diploma -
Walhalla High School
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