Katherine Anderson
WV
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
1
1
year of professional experience
Work History
Crew Member
Wendy's Fast Food
07.2021 - 02.2022
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Backed up servers by setting up trays and completing some food deliveries.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Stocked shelves to organize aisles in assigned department.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
Education
GED -
West Virginia Adult Education
Ripley05.2021
Skills
- Stocking and Replenishing
- Company Standards
- Verbal and Written Communication
- Food Preparation and Safety
- Time Management
- Cash Handling
- Sweep Floors
- Crew Leadership
- Food Running
- Teamwork and Collaboration
- Interactive Communication Skills
- Workplace Efficiency
- Clean Countertops
- Willingness to Learn
- Clear Communication
- Store Opening and Closing
- Active Listening
- Operate Cash Register
- Telephone Etiquette
- Serve Customers
- Social Perceptiveness
- Team Contribution
- Performance Improvement
- Taking Orders
- Complex Problem-Solving
- Quality Assessments
- Greet Guests
- Judgment and Decision-Making
- Cleaning
- Speaking
- Safety
Timeline
Crew Member
Wendy's Fast Food
07.2021 - 02.2022
GED -
West Virginia Adult Education
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