Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Katherine Anderson

Fort Worth

Summary

Dedicated and detail-oriented professional with a strong background in customer service, hospitality, and healthcare benefits administration. Known for excellent communication, problem-solving abilities, and a proven track record of working efficiently in fast-paced environments. Currently pursuing a degree with a focus on health sciences, I am seeking a Patient Care Technician position to gain hands-on experience in the healthcare field while completing my Radiologic Technology degree.

Overview

7
7
years of professional experience

Work History

Hostest/Server

Bucks
Fort Worth
04.2023 - Current
  • Verified guest age and identification upon entry to ensure compliance with club policies and local regulations.
  • Created a welcoming and comfortable atmosphere for all guests, setting the tone for a positive experience.
  • Greeted customers at the entrance and handled cashier duties, including processing entry fees quickly and accurately.
  • Provided excellent customer service by answering questions, resolving issues, and ensuring guest satisfaction.
  • Maintained a clean and organized lobby and cashier area throughout each shift.
  • Promoted and sold bottle service, VIP sections, and club memberships to enhance guest experience and drive revenue.
  • Communicated effectively with security and club staff to ensure smooth entry operations and guest flow.

Cocktail Server/Bartender

WinStar World Casino
Thackerville
02.2021 - 03.2023
  • Created an entertaining, high-energy environment while providing fast, friendly service.
  • Took and served drink orders, ensuring quality and guest satisfaction.
  • Maintained knowledge of drink recipes, ingredients, and pricing, offering recommendations and explaining preparation methods.
  • Verified guest IDs to comply with legal age restrictions.
  • Monitored guest alcohol consumption, escalating issues to management as needed.
  • Handled cash, processed payments, and operated the POS system accurately.
  • Ensured cleanliness and organization of the bar, gaming areas, and service stations.
  • Adhered to health and sanitation standards to maintain a safe environment.

Customer Service Representative

Unify HR
Irving
05.2018 - 07.2019
  • Conducted dependent eligibility audits for employer-sponsored health plans, identifying ineligible spouses and dependents.
  • Collaborated with HR teams to gather required documentation and ensure accurate eligibility verification.
  • Removed ineligible individuals from health plans, reducing unnecessary company healthcare expenses.
  • Delivered clear communication to employees regarding eligibility requirements and audit processes.
  • Maintained secure, organized audit records and documentation in compliance with company and legal standards.
  • Generated detailed audit reports for leadership, highlighting findings, and compliance risks.

Education

High school diploma -

American school
Fort Worth, TX
01.2015

Associate in Arts (A.A.) - Health Science

Tarrant County College
Fort Worth, TX

Skills

  • Communication skills
  • Customer service
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Attention to Detail

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Hostest/Server

Bucks
04.2023 - Current

Cocktail Server/Bartender

WinStar World Casino
02.2021 - 03.2023

Customer Service Representative

Unify HR
05.2018 - 07.2019

High school diploma -

American school

Associate in Arts (A.A.) - Health Science

Tarrant County College

Similar Profiles

CREATE PROFILE