Summary
Overview
Work History
Education
Skills
Certification
Websites
Work Availability
Interests
Languages
Software
Work Preference
Timeline
Hi, I’m

Katherine Andrada-Allen

Brush Prairie,WA
Katherine Andrada-Allen

Summary

Results-driven professional prepared to lead and inspire small and large teams towards achieving organizational goals. Extensive experience in developing and executing strategic initiatives that drive growth and operational excellence. Strong focus on team collaboration and goal achievement, adaptable to changing business needs. Skilled in strategic planning and financial management.

Overview

31
years of professional experience
1
Certification

Work History

AMPRO Power Systems

Chief Executive Officer
05.2021 - Current

Job overview

  • Initiated startup by formulating a detailed business plan and establishing strong vendor partnerships.
  • Oversaw HR operations for a team of five, ensuring compliance with employment and safety regulations.
  • Managed vehicle fleet lifecycle through asset assessment and timely vendor engagement for repairs.
  • Implemented an effective inventory management system, balancing stock levels to minimize costs.
  • Leveraged accounting software for accurate bookkeeping and daily financial oversight.
  • Negotiated supplier contracts to achieve cost-effective procurement and improve supply chain efficiency.
  • Drove company growth by identifying revenue generation strategies and modernizing operational practices.
  • Fostered a culture of accountability and collaboration to address employee concerns effectively.
  • Developed safety programs, conducted safety training, procured PPE and SDS Sheets, and performed safety audits
  • Coordinated material procurement and required services for projects within budget requirements.

AHA Repair and Fleet Services

Vice President
07.2018 - 11.2024

Job overview

  • Led team of seven cross-functional employees, overseeing human resources functions including payroll and recruitment.
  • Coordinated technician schedules and managed customer communications to ensure timely job completion.
  • Managed vehicle fleet by evaluating asset life cycles and executing strategic purchasing decisions.
  • Directed warehouse processes, optimizing inventory levels and enhancing operational efficiency.
  • Utilized QuickBooks for daily bookkeeping tasks, ensuring financial accuracy.
  • Trained staff on maintenance procedures for generators and trailers, ensuring compliance with government inspections.
  • Identified opportunities to enhance business process flows and productivity across operations.
  • Established continuous improvement culture, driving innovation and sustainable growth across organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Coordinated material procurement and required services for projects within budget requirements.

Miller's Heating and Air

General Manager
10.2015 - 02.2019

Job overview

  • Developed and executed strategic plans while managing profit and loss statements to drive sustainable growth and maximize profitability, achieving a 233% revenue increase during my tenure.
  • Restructured the organization to enhance operational stability and customer relations, improving customer satisfaction ratings from 3 to 4 stars, reducing turnover to below 50% annually, and boosting company morale.
  • Led a team of 27 cross-functional employees, overseeing HR functions-including payroll, recruitment, employee relations, and policy development-to ensure compliance with employment and federal transit laws. Developed and implemented policies and conducted staff training on procedural updates.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed inventory and warehouse. Purchased stock materials and equipment.
  • Coordinated installer schedules and briefed teams on job requirements, ensuring all necessary materials and equipment were ready for deployment.
  • Managed internet, computer, and PBX systems while providing user support to ensure seamless daily operations.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for organization.
  • Developed safety program, trained employees in safety procedures, conducted safety audits, and obtained SDS sheets and PPE.
  • Coordinated material procurement and required services for projects within budget requirements.

Ctran

HR Intern
03.2010 - 10.2010

Job overview

  • Supported HR needs for 400+ employees, including recruitment, screening, interviewing, and record maintenance.
  • Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
  • Assisted Benefits Manager with annual open enrollment.
  • Worked with Risk Manager to update HRIS accident and injury databases and filing of supporting documents.
  • Updated Drug and Alcohol program presentation with current statistics and information.
  • Designed activities for "Bring Your Child to Work Day."
  • Researched Washington State employment laws, occupational safety and health regulations, and Drug and Alcohol program compliance.
  • Coordinated quotes for on-site Noise Surveys for hearing Conservation Plan compliance.
  • Assisted HR Generalist with gathering information for grievances, contract negotiations, and reviewing labor contracts.
  • Conducted employee surveys, tracked FMLA eligibility, and assisted with open enrollments.

Comcast

CAE2, Inbound Sales; IT Support Specialist
10.2010 - 11.2015

Job overview

  • Communicated with customers about Comcast's products and services.
  • Assisted customers in selecting suitable products based on their needs and budget.
  • Met or exceeded company metrics for customer care, sales performance, quality, and other factors.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.
  • Helped streamline repair processes and update procedures for support action consistency.

NPC International

Restaurant General Manager
08.2002 - 07.2005

Job overview

  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers as well as company policies and procedures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Laidlaw Transit Services (formerly A+ Transportation, American Medical Response)

Project Manager
08.1994 - 08.2001

Job overview

  • Managed a team of up to 75 employees, fostering communication, professional development, and cross-functional collaboration to drive performance and operational excellence.
  • Recognized at both the corporate and by the Washington State Department of Transportation for my ability to cultivate strong B2B client relationships, create and implement organizational processes, drive revenue growth, and ensure smooth operations.
  • Minimized organizational risk by managing personnel and workers' compensation records and conducting investigations into workplace accidents and injuries.
  • Oversaw fleet operations, evaluating asset life cycles to determine end-of-life and making strategic purchasing decisions to maximize efficiency and reduce costs.
  • Led all HR functions, including payroll, recruitment, employee relations, policy development, and compliance with employment and federal transit laws, as well as administering the company's federally mandated drug and alcohol program.
  • Ensured compliance with DOT, OSHA, and Federal Transit regulations.
  • Provided consultation services to the local transit authority to restructure its newly acquired operation in Prosser, WA.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Provided training to staff for all safety programs including defensive driving, OSHA required annual safety trainings, conducted monthly Safety meetings, purchased required PPE and SDS Sheets, conducted regular safety audits.
  • Coordinated material procurement and required services for projects within budget requirements.

Education

Clark College
Vancouver, WA

Associate of Arts from General Studies

University Overview

  • 3.58 GPA

Washington State University
Vancouver

Bachelor of Arts from Business Administration

University Overview

  • Major(s): Management and Operations, Management of Information Systems
  • 3.50 GPA
  • cum laude graduate

Washing
Vancouver, WA

Bachelor of Arts from Social Sciences

University Overview

  • 3.50 GPA
  • Human Resources Club Treasurer
  • cum laude graduate

Skills

  • Organizational Leadership
  • Operations Management
  • Strategic Planning
  • Change Management
  • Talent Development
  • Performance Management
  • Recruiting & Hiring
  • Risk Management
  • Staff Management
  • Cross-Functional Leadership
  • Budget Planning
  • Profit & Loss (P&L)
  • Process Optimization
  • Regulatory Compliance (DOT/OSHA)
  • Inventory Management
  • Purchasing & Procurement
  • Warehouse Management
  • Business Start-Up
  • Customer Relations
  • Revenue Generation
  • QuickBooks
  • Microsoft Excel

Certification

  • Sales Operations Science
  • Digital Marketing Science
  • Google Ad Search
  • Google Analytics
  • OSHA 30 Certified
  • Forklift Certification
  • HTML/CSS Certification
  • Human Resource Management
  • Six Sigma Yellow Belt
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Interests

Photography

Graphic Design

Photo Editing

Travel

Languages

English
Native or Bilingual

Software

Adobe Creative Cloud (Photoshop, Lightroom, Adobe Express)

Service Titan

Quickbooks

Microsoft Excel

Microsoft Word

AI (ChatGpt, Midjourney AI)

Sales Force

Google Analytics

Google Ads

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CulturePersonal development programsHealthcare benefits

Timeline

Chief Executive Officer

AMPRO Power Systems
05.2021 - Current

Vice President

AHA Repair and Fleet Services
07.2018 - 11.2024

General Manager

Miller's Heating and Air
10.2015 - 02.2019

CAE2, Inbound Sales; IT Support Specialist

Comcast
10.2010 - 11.2015

HR Intern

Ctran
03.2010 - 10.2010

Restaurant General Manager

NPC International
08.2002 - 07.2005

Project Manager

Laidlaw Transit Services (formerly A+ Transportation, American Medical Response)
08.1994 - 08.2001

Clark College

Associate of Arts from General Studies

Washington State University

Bachelor of Arts from Business Administration

Washing

Bachelor of Arts from Social Sciences

Similar Profiles

CREATE PROFILE