Katherine Aragon
Phoenix,AZ
Summary
Dynamic professional with extensive experience in patient care and customer service, notably at Arion Care Solutions, LLC. Proven ability to enhance client satisfaction through active listening and effective communication. Skilled in medical scheduling and adept at managing complex inquiries, ensuring seamless operations and improved patient outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Private Caregiver
Arion Care Solutions, LLC
Phoenix, US
04.2024 - Current
- Taking care of the client's day-to-day needs such as dressing, grooming, food preparation, etc.
- Taking the client to appointments.
- Working through behavioral goals.
Customer Success Representative
AUTOPAY
Denver, US
10.2021 - 04.2024
- Entered customer interaction details into LOS to track requests, document problems, and record solutions offered.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
Physician Support Specialist
The CORE Institute
Phoenix, US
06.2020 - 01.2021
- Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
- Received, recorded, and responded to incoming and outgoing telephone and email communication.
- Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing.
Physician Support Specialist
SimonMed Imaging
Metro-Phoenix, US
01.2020 - 04.2020
- Handled patient inquiries and answered phone calls and messages for a multi-physician medical facility.
- Was in charge of patient scheduling.
- Oversaw the master calendar and scheduled appointments for multiple providers according to optimal patient loads and clinician availability.
Account Manager
Discover Financial Services
Phoenix, US
01.2016 - 10.2018
- Followed fair debt practices and regulatory guidelines when it came to managing the collections process.
- Worked with account holders to come up with repayment plans and reduce collections receivables.
Education
Certificate - Culinary Basics
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ05-2025
High School -
Deer Valley High School
Glendale, AZ01.2014
Skills
- Patient care
- Meal preparation
- Food Preparation
- Active listening
- Working with people with developmental disabilities
- Cooking
- Caregiving
- Home care
- Medical Scheduling
- Customer service
- Medical Records
- Insurance Verification
- Typing
Certification
- CPR Certification
- Driver's License
- First Aid Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Private Caregiver
Arion Care Solutions, LLC
04.2024 - Current
Customer Success Representative
AUTOPAY
10.2021 - 04.2024
Physician Support Specialist
The CORE Institute
06.2020 - 01.2021
Physician Support Specialist
SimonMed Imaging
01.2020 - 04.2020
Account Manager
Discover Financial Services
01.2016 - 10.2018
Certificate - Culinary Basics
Maricopa Community Colleges, Scottsdale Community College
High School -
Deer Valley High School
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