Katherine Ardagna
Leominster,Massachusetts
Summary
Dedicated student interested in applying excellent communication and interpersonal skills to any role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front End Associate
Hannaford Supermarket
Leominster, Massachusetts
03.2022 - Current
- Worked closely with front-end staff to assist customers.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Welcomed customers, offering assistance to help find store items.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Conducted price checks for special orders or discounts as requested by customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Discounted purchases by scanning and redeeming coupons.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Checked personal identifications during alcohol and tobacco sales.
- Greeted customers promptly and responded to questions.
- Performed other duties as assigned by management.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Ensured compliance with all safety regulations within the store environment.
- Collected payments and provided accurate change.
- Helped with purchases and signed customers up for rewards program.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Bakery Associate
Hannaford Supermarket
Leominster, MA
03.2022 - Current
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Met with customers to discuss needed bakery items and take orders.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Set ovens to appropriate temperatures to pre-heat.
- Inspected finished products before packaging them up for sale.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Created new recipes using available ingredients and for special occasions.
- Mentored baking staff in proper techniques and bakery procedures.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Finished baked goods with glazes, icings and other toppings.
- Evaluated raw ingredients and baked goods, assessing for quality control purposes.
- Adapted measurements to meet quantity of bakery items being prepared.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Baked fresh bread and pastries for cafes and restaurants.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Oversaw baking and cooking training to assist new staff members in professional development.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Cut and shaped dough for rolls, bread and various pastries.
- Maintained temperature, sweep and sanitation logs to document proper conditions.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Measured out ingredients accurately to ensure consistent product quality.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Rotated stock as needed to keep freshness intact.
Set Prop Master
Leominster High School Theater Company
Leominster, Massachusetts
09.2021 - Current
- Directed design and layout for exhibits to meet specific project requirements and deadlines.
- Repaired damaged or broken props as required before returning them to inventory or discarding them properly.
- Collaborated with technical staff to integrate lights, sound and other features into sets.
- Worked with the director to develop creative ideas for sets and props.
- Gathered information about space features and limitations, proposed themes and budgets to factor into designs.
- Organized paperwork associated with procuring new or rented items from outside sources.
- Collaborated with Costume Designers to source period-specific items for characters' wardrobes.
- Built mockups of set pieces prior to construction by full crew members.
- Coordinated with other departments to ensure that props were available on set when needed.
- Developed cost-effective solutions to create unique props on a tight budget.
- Transported and handled delicate props safely and carefully.
- Sourced specific items from rental houses or other vendors as needed.
- Consulted with Art Directors about the look of certain scenes prior to filming.
- Supervised team of Prop Assistants in their duties during shoots.
- Constructed simple scenery pieces such as tables, chairs, shelves. using basic carpentry tools.
- Reviewed scripts to ascertain project design requirements and types of props needed.
- Researched art and architecture pertaining to time periods depicted in scripts.
- Planned optimal strategies for displaying key focal points.
- Scouted locations for potential use in upcoming projects.
- Ensured all sets were dressed appropriately with appropriate furniture, decorations, and accessories.
- Maintained and organized the prop inventory, ensuring that all props were accounted for.
- Managed prop storage areas, including cleaning and organizing them regularly.
- Accounted for issues such as location constraints, traffic flow patterns and safety concerns in each design.
- Created detailed shopping lists for each scene, specifying all necessary props.
- Prepared rough drafts and scale working drawings outlining planned sets, scenery and property requirements.
- Tracked expenses related to purchasing new props or renting existing ones from outside sources.
- Created diagrams showing placement of furniture and props within each set piece.
- Assisted Production Designer in creating blueprints for building large scale set pieces.
- Monitored condition of all materials used in sets throughout production process.
- Modified existing software systems to enhance performance and add new features.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
Education
College Prep
Leominster High School
Leominster, MA06-2024
Skills
- Order Selection and Preparation
- Retail Transactions
- Merchandise Display Set up
- Customer Service
- Organizational Skills
- Animal care
- Food safety
- Problem management
- Animal handling
- Time management
- Public Speaking
- Babysitting
- Equine Experience
- Math
- Management
- Phone etiquette
- Customer service
- Sales
- Cashiering
- Incident Management
- Communication skills
- Computer skills
- Help Desk
- Display Setup
- Recordkeeping
- Motivational Leadership
- Relationship Building
- Calendar Management
- Meeting Planning
- Project Planning
- Proofreading
Affiliations
- Technical theater
- Art club
- 4-H
- Gardening club
- Volunteer work
Accomplishments
- Excellence in Theater
Certification
- CPR Certification
Timeline
Front End Associate
Hannaford Supermarket
03.2022 - Current
Bakery Associate
Hannaford Supermarket
03.2022 - Current
Set Prop Master
Leominster High School Theater Company
09.2021 - Current
College Prep
Leominster High School
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