Katherine Argueta
Alexandria,Virginia
Summary
Dedicated and organized Operations Manager with over 2 years of experience using proven planning and support nitiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
7
7
years of professional experience
Work History
Operation Manager
Chic-Fil-A
Arlington, Virginia
01.2020 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Analyzed data from daily reports to identify trends in production performance metrics.
Cashier
California Tortilla
Alexandria, Virginia
02.2017 - 12.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Education
Some College (No Degree) - Business
Norther Virgina Community Collger
AlexandriaBBA - Business
Point University
Atlanta, GASkills
- Workflow Optimization
- Customer Service
- Contract Management
- Document Control
- Incidents management
- Program Administration
- Labor Relations
- Performance reporting
- Organizational Management
Languages
English
Professional
Spanish
Professional
Timeline
Operation Manager
Chic-Fil-A
01.2020 - Current
Cashier
California Tortilla
02.2017 - 12.2019
Some College (No Degree) - Business
Norther Virgina Community Collger
BBA - Business
Point University