Katherine Armster
Tuscaloosa
Summary
Knowledgeable with a background in substitute teaching. Skilled in lesson planning, classroom management, and engaging diverse student populations. Adaptability.
Overview
27
27
years of professional experience
Work History
Substitute Teacher
Tuscaloosa City and County Schools
08.2000 - Current
- Cover various grade levels and subjects
- Follow and execute lesson plans left by the absent teacher ensuring continuity of education
- Manage and maintain a respectful and fair classroom culture that fosters safe and productive learning
- Complete documentation of attendance, behaviors, and other required details throughout the day
- Monitor, observe, and report student behavior according to school policies and procedures
- Supervise students outside of class such as in the hallways, restrooms, cafeteria, and outside activities
Assistance Store Manager
Dollar Tree
05.2021 - 08.2022
- Assisted with all store functions and day-to-day store activities as directed by the Store Manager
- Performed all opening and closing procedures in the absence of the Store Manager
- Assisted the Store Manager in protecting and securing all company assets, including store cash
- Adhered to all policies and procedures including safety guidelines
- Maintained a professional and friendly environment with customers, subordinates and supervisors
- Maintained all areas of the store, including the stockroom and sales floor, to company standards to include recovery
- When the Store Manager was and was not on the premises, directed supervisory responsibility for all hourly Associates
- Processed all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information
- Assisted the Store Manager on the receipt and return of DSD merchandise
- Assisted the Store Manager in the management of freight flow
- Assisted the Store Manager in ordering and stocking all merchandise needs, including frozen & refrigerated
- Assisted the Store Manager in maintaining stockroom organization
- Assisted the Store Manager in ensuring that the sales floor is sales effective daily
- Assisted the Store Manager in planning, merchandising and maintaining Clip Strips and Power Panels with sales effective items
Onsite Representative
PeopleLink Staffing Solutions
06.2019 - 11.2019
- LAISON between clients and supporting branch office
- Provided high level customer service and ensured compliance to all company’s rules and regulations
- Developed and maintained relationship with management, supervisors, team leaders, and employees to resolve employee issues, concerns, and grievances per existing company policy
- Monitored all company activities and ensured compliance with company procedures and policies
- Performed safety walk throughs daily
- Communicated and implemented policy changes
- Administered orientation to employees in terms of company rules, policies, procedures, safety compliance issue, values, and culture to affiliate employees as per organizational requirement
- Managed daily on-site operations such as headcount, check-ins of employees to ensure staff’s availability during working hours to maintain designed staffing pattern
- Trained, managed, retained, and terminated employees
- Monitored, evaluated, and counselled employees through regular communication to improve performance and attitude
- Developed ways to retain all employees through motivation and encouragement
- Maintained weekly and temporary payroll and employee personal files to facilitate effective personnel management
- Provided quick response, feedback, and assistance to client onsite regarding employee (both positive and negative), employee concerns or issues on the job, handled and investigated complaints and any safety and complaints issues
- Assisted with any Payroll Processing needs
- Other functions as needed
General Manager/Franchisee
Yogurt In Love Franchise
01.2008 - 02.2018
- Responsibilities and essential job functions included leadership, human resource management duties, setting goals for the team, developing organizational capability, modeling, and communication on and at all levels
- Operated, managed, and advertised the franchised business with integrity, honesty, and with knowledge that promoted the culture, values, and the mission of the franchise, Yogurt In Love
- Drove the implementation of the business action plans and directly motivated and instructed the store team to implement them to meet operational objectives and policies
- Demonstrated a calm demeanor during periods of high volume or unusual events and managed smooth transitions thereafter to keep the store operating above standards
- Trained hands-on, coached, modeled, and held staff members accountable for delivering great customer service
- Developed, coordinated, and implemented workplace safety strategies and policies
- Administered and maintained company’s ownership and safety, the public’s safety, and compliances with all local, state, county, and federal laws
- Used all operational tools to plan for and achieve operational excellence in the store
- Tools included Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management, and inventory management
- Solicited customer feedback to understand customer needs and the needs of the local community
Therapist/Case Manager
Indian Rivers Mental Health Center
11.1997 - 07.2008
- Implemented, developed, prepared, scheduled, and performed competent individualized intakes, individual therapies, group therapies, assessments, treatment plans, treatment team meetings, behavioral plans, substance abuse treatment plans, all treatment referrals, and hospitalizations
- Input, monitored, and maintained treatment and insurances’ billing codes’ data
- Prepared and maintained consumer records, treatment charts, and files
- Reviewed files, records, and other documents as needed, (Record Reviewer)
- Performed Outpatient Therapist duties, “community” Therapist, for the Assertive Community Treatment Team (ACT Team)
- Co-teamed with Psychiatrist to follow consumers and their treatment compliances in their community even on their job respectfully
- Probate Court Liaison for clients
- Performed case management duties
- Advocated, transported, and connected consumers to and with their appointments, community services, resources, and other agencies as needed
- Advocated and made those referrals as needed
- Performed office and file clerk duties
Education
Master of Science Degree - Counseling/Psychology
University of West Alabama
Livingston, Alabama05.2003
Bachelor of Arts - Education/Minor: Business
Stillman College
Tuscaloosa, Alabama05.1996
Skills
- Classroom Management
- Adaptable
- Relationship building and management
- Student Engagement
Timeline
Assistance Store Manager
Dollar Tree
05.2021 - 08.2022
Onsite Representative
PeopleLink Staffing Solutions
06.2019 - 11.2019
General Manager/Franchisee
Yogurt In Love Franchise
01.2008 - 02.2018
Substitute Teacher
Tuscaloosa City and County Schools
08.2000 - Current
Therapist/Case Manager
Indian Rivers Mental Health Center
11.1997 - 07.2008
Bachelor of Arts - Education/Minor: Business
Stillman College
Master of Science Degree - Counseling/Psychology
University of West Alabama
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