KATHERINE ARRIAGADA CIFUENTES
Immokalee,FL
Summary
Proven track record of enhancing customer satisfaction and streamlining data processes, exemplified during my tenure at EKA CORP, BANCO POPULAR & RUMBALA CORP. Leveraging advanced Excel skills and a customer service-oriented approach, I consistently exceed performance standards. My meticulous attention to detail and ability to process information accurately have boosted efficiency and fostered positive client relationships.
Organized and efficient Data Entry Clerk with 25 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
22
22
years of professional experience
Work History
Driver
AMAZON, INSTACART, DOORDASH, UBER
10.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Boosted company reputation through excellent driving record free from accidents or violations over extended period of time.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Sales Associate
RUMBALA CORP.
07.2018 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within organization.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Collated and organized data entry documents into filing systems for easy access.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Corrected data entry errors to prevent duplication or data degradation.
- Coded and processed applications into required electronic formats.
- Verified data files prior to entry to maintain high data accuracy.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
- Analyzed current data records to provide detailed reports.
Service Representative
BANCO POPULAR
11.2010 - 07.2017
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 30 customers each day.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
Sales Assistant
EKA CORPORATION
09.2002 - 04.2009
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Processed transactions accurately while maintaining high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.
Education
Marketing And International Business - Marketing
INTENALCO
Cali, Colombia06.2012
High School Diploma -
Colegio Nuestra Senora Del Pilar
Cali, Colombia06.1998
Skills
- Accuracy and Attention to Detail
- Fast Typing Speed
- Customer Service-Oriented
- Maintains confidentiality
- Advanced Excel spreadsheet functions
- Data Entry Software
- Transcribing documents
- Microsoft Office
- Fast Learner
- Microsoft Outlook
- Follow-up skills
- CRM Software
- Data Entry
- Invoice Processing
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Driver
AMAZON, INSTACART, DOORDASH, UBER
10.2019 - Current
Sales Associate
RUMBALA CORP.
07.2018 - 10.2019
Service Representative
BANCO POPULAR
11.2010 - 07.2017
Sales Assistant
EKA CORPORATION
09.2002 - 04.2009
Marketing And International Business - Marketing
INTENALCO
High School Diploma -
Colegio Nuestra Senora Del Pilar
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