Innovative business professional with a proven track record of managing complex communications, administrative, travel, and event planning projects and streamlining operational tasks for globally recognized organizations such as the CDC. Strong experience and time management with remote and hybrid work environments for 7 years.
Overview
10
10
years of professional experience
Work History
Administrative Assistant at CDC
Chickasaw Nation Industries
06.2023 - Current
Quality control reviews of conference requests to ensure prudent spending: provide corrections for cost accuracy, travelers' justification for attending, and how it would benefit CDC's mission.
Submit training requests that approve staff to attend training courses provided outside of CDC/ATSDR.
Additional experience includes the below tasks as an ORISE Fellow.
ORISE Fellow at CDC
Oak Ridge Institute for Science and Education (ORISE)
08.2018 - 06.2023
Write, review, and edit Standard Operating Procedures for modernization, including flow charts to illustrate steps in procedures.
Design and manage email campaigns and announcements to Centers, Institutions and Offices (CIOs).
Write and edit articles for monthly newsletters.
Managed communication campaigns, nominee certification process and winner presentations for the CIO's annual Honor Award Ceremony.
Create organizational processes and streamline efficiencies for new staffing of CIO and assist coworkers with editing for accuracy.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Chemical Dependency Technician
Sunrise Detox Center
10.2016 - 08.2018
Check clients' vital signs multiple times per day.
Routinely monitor health and well-being of clients and their location within center.
Manage admissions for new clients. Tasks included: Assisting with intake paperwork, conducting client examinations for intake compliance, and collecting urine and drugs screening samples.
Admissions Coordinator
Sunrise Detox Center
11.2017 - 01.2018
Meet with client to discuss and sign clinical and financial paperwork.
Assess client for reasons for coming to detox and eligibility to stay in treatment, and type clinical assessment.
Forward pertinent paperwork to client's insurance company for coverage.
Office Administrator
New Hope Counseling
05.2016 - 10.2016
Answer client questions both in-person and over-the-phone.
Process and fax paperwork such as client terminations and reinstatements to clients' probation officers.
Data entry.
Operate cash register to handle client cash, money order, and card transactions.
Hostess
Cinco Mexican Cantina
04.2015 - 05.2016
Student Office Assistant
Berry College Registrar's Office
09.2011 - 05.2012
Processed transcript requests
Provided phone and in-person support for students
Performed a multitude of office administration support for Sr. Registrar personnel.
Trained in advanced customer service responsibilities
Education
Bachelor of Science - Psychology Major, Spanish Minor
University of North Georgia
Dahlonega, Georgia
12.2014
Skills
Computer: Microsoft Word, Microsoft Excel, and Microsoft PowerPoint, Zoom, Teams and misc social media platforms
Foreign Language: Spanish, written and spoken - Intermediate level
Customer service
Proficient in computer applications
Prioritization and scheduling
Logical evaluation
Effective problem solver
Documentation management
Meticulous attention to detail
Accomplishments
Strong eye for detail: Achieved high marks for detailed reviews of conference approvals to ensure financial accuracy and conference details, and attendance justification, which resulted with conference approvals being reviewed and approved faster with fewer returns for corrections.
Event Planning - Successfully planned and executed annual Honor Award ceremonies for groups of 100+ employees.
Nominated for an Honor Award in 2022 for "Excellence in Workforce Recognition" for planning and executing award ceremonies.
Activities
Black Belt in Tae Kwon Do; Cellist
Timeline
Administrative Assistant at CDC
Chickasaw Nation Industries
06.2023 - Current
ORISE Fellow at CDC
Oak Ridge Institute for Science and Education (ORISE)
08.2018 - 06.2023
Admissions Coordinator
Sunrise Detox Center
11.2017 - 01.2018
Chemical Dependency Technician
Sunrise Detox Center
10.2016 - 08.2018
Office Administrator
New Hope Counseling
05.2016 - 10.2016
Hostess
Cinco Mexican Cantina
04.2015 - 05.2016
Student Office Assistant
Berry College Registrar's Office
09.2011 - 05.2012
Bachelor of Science - Psychology Major, Spanish Minor
Onsite Contract Support Program Manager at Chickasaw Nation Industries, Inc., and Chenega Decision SciencesOnsite Contract Support Program Manager at Chickasaw Nation Industries, Inc., and Chenega Decision Sciences