Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Katherine Auger

Worcester,MA

Summary

Dynamic Practice Manager with a proven track record at ConvenientMD Urgent Care, enhancing workflow efficiency and fostering a collaborative environment. Skilled in HIPAA compliance and staff management, I significantly improved service delivery by implementing quality improvement measures. My adaptability and leadership have consistently boosted team performance and patient satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Practice Manager

ConvenientMD Urgent Care
02.2024 - Current
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Oversaw accounting, budgeting, and financial reporting.
  • Monitored and analyzed patient feedback to identify areas for improvement in service delivery.

Office Supervisor

UMass Memorial Health Care
12.2021 - 02.2024
  • Maintained a clean, organized, and professional office environment to support maximum productivity.
  • Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
  • Boosted overall office efficiency with appropriate task delegation and workload distribution.
  • Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
  • Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Streamlined office operations by implementing efficient filing systems and workflow processes.

Medical Assistant

Umass Memorial Medical Group
05.2008 - 12.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.

Education

No Degree - Animal Medicine

Becker College
Leicester

No Degree - Medical Assistance

Salter College
West Boylston
02.2007

High School Diploma -

Doherty Memorial High
Worcester
05.1999

Skills

  • Schedule Management
  • Staff Management
  • Workflow Management
  • Payroll Administration
  • HIPAA knowledge
  • Quality Improvement
  • Staff Supervision
  • New Hire Training
  • Reimbursement tracking
  • Adaptability and Flexibility
  • Certified in CPR/AED

Certification

Registered Medical Assistant # 467413

Timeline

Practice Manager

ConvenientMD Urgent Care
02.2024 - Current

Office Supervisor

UMass Memorial Health Care
12.2021 - 02.2024

Medical Assistant

Umass Memorial Medical Group
05.2008 - 12.2021

No Degree - Animal Medicine

Becker College

No Degree - Medical Assistance

Salter College

High School Diploma -

Doherty Memorial High

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Katherine Auger