Katherine Avila
Prospect Heights,IL
Summary
Adept at enhancing operational efficiency and customer satisfaction, I excelled as a Front Office Manager at Dr. Yelena Revich DDS LTD. My expertise in workflow optimization and exceptional customer relations led to a significant improvement in service delivery. Skilled in team management and problem resolution, I consistently ensured seamless front office operations, achieving a notable increase in guest satisfaction.
Overview
17
17
years of professional experience
Work History
Front Office Manager
Dr. Yelena Revich DDS LTD
12.2007 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Coached employees through day-to-day work and complex problems.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
Education
High School Diploma -
Prosser High School
Chicago06.1998
Skills
- Effective Multitasking
- Workflow Optimization
- Customer Service
- Customer Relations
- Scheduling and calendar management
- Operations Management
- Team Management
- Administrative Skills
- Issue handling
- Oral and writing communication
- Data Entry
- Records Management
- Reservation Management
- Effective Planning
- Decision-making capabilities
- Staff Management
- Documentation and control
- Schedule Management
- Database Management
- Administrative Support
- Conflict Management
- Training and coaching
- Inventory Control
- Staff Training and Development
- Sales and Marketing
- Employee Supervision
- Schedule Coordination
- Complaint Handling
- Listening Skills
- Emergency Preparedness
- Financial Reporting
- Workflow Planning
- Workflow Coordination
- Event Coordination
- Account Reconciliation
- Credit and collections
- Revenue management
- Shift Scheduling
- Hiring and Training
- Problem Resolution
- Business Administration
- Administration and Reporting
- Staff Training
Languages
Polish
Native or Bilingual
Timeline
Front Office Manager
Dr. Yelena Revich DDS LTD
12.2007 - Current
High School Diploma -
Prosser High School
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