Katherine Avila

Dr. Yelena Revich DDS LTD

12.2007 - Current

Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Reconciled end-of-day reports to determine accurate billing and payment processing.
Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
Coached employees through day-to-day work and complex problems.
Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.