Katherine Ayala
los angeles,CA
Summary
Experienced individual offering a transferable skill set complimentary to company standards. Adapts easily to new situations, company cultures, and work processes. Successful at keeping customer, business and staff needs balanced and operations in line with targets.
Overview
10
10
years of professional experience
Work History
Shift Lead
Verve Coffee Roasters
11.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills as well as accounted for deposit box
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Placed commissary, paper stock, and milk orders every opening and closing shift
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Assistant Manager
Sweetgreen
07.2015 - 11.2021
- Greeted customers and asked open-ended questions to assess needs
- Coordinated employee schedules to provide adequate staff coverage
- Supported senior managers with day-to-day operational requirements
- Monitored performance of 35-employee team and actions according to performance evaluations
- Oversaw employee training and all staff management tasks.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Blaze Pizza
02.2014 - 11.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Kept all paperwork current and compliant with internal standards and legal requirements
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service
- Captured consistent customer sales with friendly, knowledgeable support
- Greeted customers and asked open-ended questions to assess needs.
Education
High School Diploma -
Miguel Contreras LC
los angeles, californiaSkills
- Budget assistance
- Employee performance evaluation
- Team development
- Time management
- Customer service and satisfaction
- Sales strategies
- Workplace Safety
- Operations Monitoring
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead
Verve Coffee Roasters
11.2021 - Current
Assistant Manager
Sweetgreen
07.2015 - 11.2021
Assistant Manager
Blaze Pizza
02.2014 - 11.2014
High School Diploma -
Miguel Contreras LC
Similar Profiles
Farah HosseiniFarah Hosseini
Coffee Shop Worker at Verve Coffee RoastersCoffee Shop Worker at Verve Coffee Roasters
Holly VoorsangerHolly Voorsanger
Barista at Verve Coffee RoastersBarista at Verve Coffee Roasters
Jordan FarrisJordan Farris
Lead Barista at Verve Coffee Roasters- Capital One CafeLead Barista at Verve Coffee Roasters- Capital One Cafe
Liza MandujanoLiza Mandujano
Retail Coordinator at Verve Coffee RoastersRetail Coordinator at Verve Coffee Roasters
Grace BonafedeGrace Bonafede
TV Talent Assistant to Andrew Kurland at Creative Artists Agency (CAA)TV Talent Assistant to Andrew Kurland at Creative Artists Agency (CAA)