Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katherine Ayala

Gardner,MA

Summary

Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning.

Overview

11
11
years of professional experience

Work History

Medical Assistant

Saint Vincent Medical Group
07.2020 - 02.2021
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Measured patient pulse oximetry.
  • Measured patient spirometry.

Medical Assistant

Vernon Integrative Medical Group
09.2014 - 03.2020
  • Completed clinical procedures and gathered patient data for interpretation by physician
  • Oriented and trained new staff on proper procedures and policies
  • Conducted preliminary evaluations, including measuring weight, temperature, blood pressure, and documented results with accuracy
  • Obtained the client's medical history, including medication information, symptoms, and allergies
  • Maintained detailed records of test results by entering data and patient information into the computer
  • Implemented care and efficiency improvements to support and enhance office operations
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
  • Explained procedures to patients to reduce anxieties and increase patient cooperation
  • Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
  • Updated inventory, expiration, and vaccine logs to maintain current tracking documentation
  • Prepared patients for electrocardiograms, pap, biopsy, suture removal, and dressing changes
  • Communicated clearly and effectively with patients to verify information, determine the purpose of the visit and record medical history
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
  • Obtained accurate medical histories from patients, highlighting critical information
  • Made appointments in Athena
  • Measured patient pulse oximetry
  • Obtained pre- and post-treatment vital signs and weight
  • Welcomed patients and inquired about their wellbeing since the last treatment
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Ensured collection of lab specimens by appropriate lab courier
  • Gathered forms, and copied insurance cards to collect patient information for billing and insurance filing
  • Conducted machine safety checks according to facility policy
  • Documented all maintenance and repairs in a timely fashion
  • Tested and recorded blood glucose levels
  • Report significant information and changes in patient condition to the nurse supervisor
  • Assisted physicians in follow-through of care
  • Monitored urine dip and strep test accuracy using quality controls
  • Directed patients to examine rooms and coordinated transportation assistance as necessary
  • Arranged surgeries with the surgical center, confirmed times with patients, and prepared admission and consent forms
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs
  • Performed clerical duties, such as word processing, data entry, answering phones, and filing
  • Attended required training, education, and meetings
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs
  • Provided oral translations and interpretations for Hispanic clients during office visits and successfully maintained pace with native speakers to deliver real-time comprehension.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Verified patient insurance coverage and collected required co-payments.

Daycare Teacher

Bright Horizon
06.2010 - 07.2013
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance
  • Addressed behavioral and learning issues with parents and daycare management
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities
  • Educated students in foundational concepts such as shapes, numbers and letters
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
  • Promoted sensory development by providing access to different textures
  • Dressed and changed infant and toddler diapers to maintain hygiene
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies
  • Engaged with children on individual basis to build positive relationships and promote learning
  • Designed monthly activity schedules to balance play, rest and learning time
  • Led age-appropriate activities incorporating music, movement and stories for groups of 9 children ages 12 months to 36 months
  • Monitored and enforced adequate supply and material inventory
  • Prepared, served and cleaned up daily meals for 9 children
  • Encouraged good behaviors using positive reinforcement methods
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels
  • Established safe play environment for children.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Assessed student progress and provided feedback on educational development.
  • Supported students in developing self-esteem and self-confidence.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.

Education

Associate Degree in Nursing - Nursing

Quinsigamond Community College
Worcester, MA
09.2027

CPR -

Red Cross
Worcester, MA
11.2020

Medical Assistant -

Salter College
West Boylston, MA
06.2014

High School Diploma -

South High Community School
Worcester, MA
06.2007

Skills

  • Classroom Management
  • Classroom Organization
  • Child Development
  • Positive Reinforcement
  • Parent-Teacher Communication
  • Lesson Planning
  • Curriculum Planning

Languages

Spanish
Native or Bilingual

Timeline

Medical Assistant

Saint Vincent Medical Group
07.2020 - 02.2021

Medical Assistant

Vernon Integrative Medical Group
09.2014 - 03.2020

Daycare Teacher

Bright Horizon
06.2010 - 07.2013

Associate Degree in Nursing - Nursing

Quinsigamond Community College

CPR -

Red Cross

Medical Assistant -

Salter College

High School Diploma -

South High Community School

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