Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Provide safe, effective, and appropriate massage therapy techniques
Marriott International
10.2022 - Current
Escalated unresolved customer issues to the appropriate department or manager for resolution.
Recommended and initiated product offerings to meet customer changing needs.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Maintained knowledge of current sales promotions and new product releases.
Notary Public
Self-employeed
Saint Petersburg, FL
08.2021 - Current
Scheduled appointments with customers in need of Notary services.
Informed customers about fees charged for Notary services.
Asked signers about validity of information contained in documents.
Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.
Held the Lead LMT position for 7 years
Arch Amenities in St. Pete Beach/Clearwater Beach
04.2010 - 10.2022
Trained employees on additional job positions to maintain coverage of roles.
Maintained adequate staffing to meet objectives within budget.
Ensured compliance with all applicable laws, regulations, industry standards.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Monitored staff performance and addressed issues.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Education
Licensed Massage Therapist - Massage Therapy
Finger Lakes School of Massage
Ithaca, NY
06-2005
Psychology -
Gannon University
01.2004
Skills
Microsoft Word
Excel
Google Suite
Outlook
Operations Management
Workforce Management
Performance Management
Staff Management
Assessing Performance
Decision-Making Skills
Time Management
Affiliations
Gardening
Exercise
Shopping
Babysitting
Languages
English
Native/ Bilingual
Certification
Notary Public Seal
Massage Therapy Certification
References
References available upon request.
Timeline
Provide safe, effective, and appropriate massage therapy techniques
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation
<p>.</p>
<ul>
<li>Managed workers and contractors during projects, repairs, and new installation and demolition.</li>
<li>Executed onshore and offshore facility operations, demonstrating adaptability in diverse environments.</li>
<li>Resolved pipeline system issues through effective troubleshooting techniques.</li>
<li>Operated and maintained equipment, optimizing production processes for efficiency.</li>
<li>Conducted routine inspections to identify and correct technical malfunctions.</li>
<li>Communicated with distributors to secure essential project equipment efficiently.</li>
<li>Estimated labor and material costs, effectively presenting value propositions to clients.</li>
<li>Reviewed technical manuals and other documents related to product operation and maintenance requirements.</li>
<li>Conducted preventive maintenance procedures according to established schedules.</li>
<li>Installed new components or replaced defective parts to restore functionality.</li>
<li>Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.</li>
</ul> at Kinetica<p>.</p>
<ul>
<li>Managed workers and contractors during projects, repairs, and new installation and demolition.</li>
<li>Executed onshore and offshore facility operations, demonstrating adaptability in diverse environments.</li>
<li>Resolved pipeline system issues through effective troubleshooting techniques.</li>
<li>Operated and maintained equipment, optimizing production processes for efficiency.</li>
<li>Conducted routine inspections to identify and correct technical malfunctions.</li>
<li>Communicated with distributors to secure essential project equipment efficiently.</li>
<li>Estimated labor and material costs, effectively presenting value propositions to clients.</li>
<li>Reviewed technical manuals and other documents related to product operation and maintenance requirements.</li>
<li>Conducted preventive maintenance procedures according to established schedules.</li>
<li>Installed new components or replaced defective parts to restore functionality.</li>
<li>Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.</li>
</ul> at Kinetica
<ul><li>Duties: Supported local service dog organization, by providing customer service and intake for interested clients. Conducted individual and group training sessions for dogs of various breeds and temperaments. Assessed each dog's behavior and developed tailored training plans. Educated dog owners on effective training techniques, behavior management, and proper care. Monitored progress of dogs in training and adjusted methods as necessary. Collaborated with other staff members to ensure the well-being of all animals in care. Kept accurate records of training sessions, client feedback, and dog progress.</li><li>S: Joan Moss</li><li>P: 210-557-6891 May contact</li><li>20-30 hrs/w, Volunteer</li></ul> at Operation K9<ul><li>Duties: Supported local service dog organization, by providing customer service and intake for interested clients. Conducted individual and group training sessions for dogs of various breeds and temperaments. Assessed each dog's behavior and developed tailored training plans. Educated dog owners on effective training techniques, behavior management, and proper care. Monitored progress of dogs in training and adjusted methods as necessary. Collaborated with other staff members to ensure the well-being of all animals in care. Kept accurate records of training sessions, client feedback, and dog progress.</li><li>S: Joan Moss</li><li>P: 210-557-6891 May contact</li><li>20-30 hrs/w, Volunteer</li></ul> at Operation K9