Summary
Overview
Work History
Education
Skills
Timeline
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Kate Bales

Ocala

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist & Assistant to Manager

Gilligan, Gooding, Franjola, Batsel, P.A.
01.2017 - 11.2019
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.

Front Desk Receptionist & Assistant to CFO

Techno Media Solutions
03.2011 - 12.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled travel and hotel stays for the Executive team.
  • Scheduled office meetings and client appointments for staff teams.

Education

Associate of Arts - Early Childhood Education

Arkansas State University
Jonesboro, AR

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Telephone etiquette
  • Data entry
  • Team collaboration
  • Scheduling
  • Administrative skills
  • Office organization
  • File organization

Timeline

Front Desk Receptionist & Assistant to Manager

Gilligan, Gooding, Franjola, Batsel, P.A.
01.2017 - 11.2019

Front Desk Receptionist & Assistant to CFO

Techno Media Solutions
03.2011 - 12.2016

Associate of Arts - Early Childhood Education

Arkansas State University

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Kate Bales