Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Katherine Barrax

Dallas

Summary

Experienced Senior AI Data Trainer and Writer with a proven track record of developing and implementing cutting-edge machine learning models and AI systems. Skilled in collaborating with cross-functional teams to achieve significant improvements in customer churn prediction accuracy, sentiment analysis, and image recognition.

Overview

6
6
years of professional experience

Work History

Senior AI Data Trainer l Writer

Invisible Technologies
07.2024 - Current
  • Trains complex LLMs for a variety of clients with their end goals in mind.
  • Writes detailed prompts and conversations to test the LLM's capabilities within specific parameters for SFT.
  • Grades outputs to engage in RLHF that pushes LLMs to evolve.
  • Analyzes content to flag and remove unsafe, biased, and/or inappropriate data.
  • Reviews content to ensure the maintenance of high-quality standards.

AI Quality Control Specialist / Technical Writer

Scale AI
06.2023 - 06.2024
  • Established company-wide standards for quality output on an elite team of the top 10% of onsite GenAI Specialists.
  • Advanced the quality of deliverables with a highly skilled team of technical writers for client projects through content creation, qualitative data analysis, writing, and auditing.
  • Drove machine learning and optimized AI model functionality through significant contributions to multiple projects that improved user satisfaction by at least 30%.
  • Identified and eliminated accuracy, safety, and bias concerns within training data sets for LLMs by performing quality control assessments.
  • Generated higher accuracy rates and improved the workplace experience for onsite and remote contributors by editing and restructuring technical client training materials.
  • Structured the quality control team’s communications systems and processes via brainstorming sessions that produced novel ideas and improved workflow and functionality.

Medical Courier/Assistant Trainer

TForce Logistics Inc.
10.2022 - 10.2023
  • Applied strategic navigation and data collection that improved route efficiency by 25%.
  • Ensured that customers received essential medications as scheduled through excellent time management.
  • Increased customer satisfaction and retention by promptly resolving all email and telephone inquiries and providing excellent service in person.
  • Equipped new employees with essential knowledge as an assistant trainer by teaching them essential skills like route planning, IT usage, and customer service practices.

Content Writer / Creator

The Oxford Review
11.2020 - 07.2022
  • Company Overview: UK (Remote)
  • Kept subscribers up-to-date on the latest research about various professional topics like leadership methods, digital transformation, and AI by writing and publishing high-quality technical research briefings.
  • Educated subscribers and contributed to their personal career growth by writing engaging content that improved their knowledge of ways to establish strategic competitive advantage within their organizations.
  • Created engaging copy and graphics for the monthly research digest and other publication materials using graphic design platforms like Canva.
  • Expanded the scope and functionality of The Oxford Review by providing a wealth of ideas to engage and retain new subscribers like daily interactive discussions about research articles and live interviews with experts on social media platforms.
  • Made significant contributions to new projects by writing and editing book drafts for publication about a range of topics from psychological safety to diversity, equity, and inclusion.
  • Improved subscriber and audience engagement by at least 25% through eye-catching TikTok videos, infographics, and research-related memes.
  • UK (Remote)

Volunteer Content Creator

The Center for Social Justice
06.2020 - 12.2020
  • Provided cutting-edge content for the Center of Social Justice to use on their website by researching socially and culturally relevant current events.
  • Wrote and edited articles about various social justice issues including racial justice, equity in healthcare, criminal justice reform, education, and LGBTQ+ civil rights.
  • Shared the Center for Social Justice’s mission and vision with the local community through engaging copy.
  • Helped community members find ways to become more involved by curating a list of advocacy resources like petition platforms and social justice volunteer opportunities.

Insurance Agent

National General
08.2019 - 06.2020
  • Passed the license testing in the top 15% and earned the P&C and L&H licenses at first attempt.
  • Fulfilled the coverage needs of clients across the country by educating them about the most appropriate P&C, and L&H policies.
  • Created high customer satisfaction rates and generated ongoing sales referrals through excellent customer service including email and phone exchanges.
  • Improved personal efficiency and client volume over time by using multiple CRMs strategically.
  • Consistently reached or exceeded sales goals and met KPIs pre-pandemic.

Education

Master of Arts - Cultural Anthropology

Texas State University
San Marcos, TX
12.2018

Bachelor of Arts - Anthropology

Texas State University
San Marcos, TX
12.2010

Skills

  • Generative AI
  • Machine Learning
  • Data Annotation
  • Document management
  • Quality control
  • Research and data analysis
  • Problem-solving
  • Microsoft Office Suite
  • Technical writing
  • Meeting support
  • File organization
  • Professional ethics
  • Customer service

Timeline

Senior AI Data Trainer l Writer

Invisible Technologies
07.2024 - Current

AI Quality Control Specialist / Technical Writer

Scale AI
06.2023 - 06.2024

Medical Courier/Assistant Trainer

TForce Logistics Inc.
10.2022 - 10.2023

Content Writer / Creator

The Oxford Review
11.2020 - 07.2022

Volunteer Content Creator

The Center for Social Justice
06.2020 - 12.2020

Insurance Agent

National General
08.2019 - 06.2020

Bachelor of Arts - Anthropology

Texas State University

Master of Arts - Cultural Anthropology

Texas State University

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Katherine Barrax