Katherine Bay
Urbana,OH
Summary
Dynamic Lead Certified Pharmacy Technician with a proven track record at Walmart, excelling in medication dispensing and patient counseling. Recognized for enhancing pharmacy efficiency and reducing medication errors through innovative workflow optimization. Adept at building relationships with healthcare providers, ensuring compliance with HIPAA regulations while fostering a collaborative team environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Certified Pharmacy Technician
Walmart
10.2007 - Current
- Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
- Developed strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
- Streamlined communication between staff members by implementing an organized system for sharing pertinent information about prescriptions or patient concerns.
- Enhanced customer experience with thorough medication counseling and personalized attention.
- Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
- Streamlined pharmacy operations for increased efficiency and accuracy in medication dispensing.
- Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
- Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
- Ensured compliance with federal and state regulations regarding pharmaceutical practices, contributing to a successful inspection record.
- Implemented innovative solutions to optimize workflow efficiency within the pharmacy team.
- Promoted safe medication use by educating patients on potential drug interactions and side effects.
- Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
- Reduced medication errors, implementing strict quality control measures and double-checking procedures.
- Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
- Improved patient satisfaction by providing efficient and accurate prescription services.
- Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
- Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
- Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Set up and modified patient profiles in System to include current information such as medications and insurance details.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Developed and implemented improvements to pharmacy organization system.
Associate
Mary’s Tanning Salon
09.2005 - 09.2007
Education
Business Administration
Wittenberg University
Springfield, OHHuman Resources Management
Clark State Community College
Springfield, OHSkills
- HIPAA compliance
- Prescription verification
- Medication dispensing
- Pharmaceutical calculations
- Insurance billing
- Drug classification
- Patient counseling
- Workflow optimization
- Compounding techniques
- Drug utilization review
- Pharmacy operations management
- Pharmacology expertise
- Medication storage
- Problem-solving skills
- Team collaboration
- Patient confidentiality
- Pharmacy and customer records management
- Insurance verification
- HIPAA
- Drug inventory control
- Drug storage procedures
- Advanced math skills
- Staff development
- New hire onboarding
- Updating medication histories
- Order verification
- Report preparation
- Regulatory compliance
- Quality assurance and control
- Point of sale systems proficiency
- Proper labeling procedures
- Troubleshooting malfunctioning equipment
- Pharmacy operations
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Typing skills
- Creative thinking
- Active listening
- Verbal and written communication
- Decision-making
- Recordkeeping and documentation
- Relationship building
- Safety protocols
- Cash register operations
- Product knowledge
- Staff leadership
- Employee training
- Professionalism
- Medical insurance claims processing
- Certified pharmacy technician (cpht)
Certification
National healthcare association
Timeline
Lead Certified Pharmacy Technician
Walmart
10.2007 - Current
Associate
Mary’s Tanning Salon
09.2005 - 09.2007
Business Administration
Wittenberg University
Human Resources Management
Clark State Community College
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