Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Katherine Bekkers

Broadlands,VA

Summary

Strategic leader with a track record of driving growth, profitability, and innovation. Skilled in building and enhancing relationships at all levels, from executive leaders to key suppliers. Expert collaborator and mentor, empowering teams to thrive and improve organizational success. Consistently achieves results by identifying and solving complex problems.

Overview

2026
2026
years of professional experience

Work History

Director, Customer Success

AIRLINES REPORTING (ARC)
10.2016 - 04.2025
  • Company Overview: Airline ticket transaction settlement services, data intelligence products and payment services for airlines, online travel agencies, travel management companies and corporations.
  • Direct leadership over ARC’s large travel agency and corporate accounts, including the top 100 high value accounts representing $20 billion in annual airline sales including Expedia, American Express, Priceline, CWT, BCD Travel, Hopper, Internova, Navan, Boeing, Apple and Chase.
  • Developed new markets for data intelligence products and payment services to travel companies and corporate travel departments generating over $1 million in annual sales, with a 90% retention, and a 10% growth rate including during the pandemic year.
  • Internal subject matter expert on travel solutions, championing creative and innovative approaches to emerging challenges of the airline industry’s new distribution capabilities (NDC), as well as ARC’s cross-departmental challenges.
  • Identified enhancements to ARC’s products, services and processes. Provided thought leadership and industry insights for working groups, promoting topics for industry forums and secured panelists.

Director of Product Strategy

TRAVELPORT INC.
01.2008 - 01.2011
  • Company Overview: Global leader in travel distribution, technology, payment solutions for the travel and tourism industry.
  • Developed and implemented the global product strategy and direction for Travelport’s corporate and government product offering including online booking tools and expense management systems.
  • Led a full review of the corporate travel market landscape and how the distribution channel operates, creating a vision for the future creating opportunities for the company.
  • Initiated and championed the competitive analysis of market participants, customer/market data, technical developments and key trends.
  • Evaluated strategic partnerships as well as acquisition opportunities with leading travel industry companies.
  • Partnered with the key regional and vertical teams to understand the needs of wider customer groups. Key player with corporate pricing team to establish new revenue models and pricing strategies.

Vice President of Global Sales

AGENTWARE, INC.
07.2004 - 04.2008
  • Company Overview: Data distribution leader positioned to deliver travel inventory directly from travel suppliers to travel professionals.
  • Managed team to develop, market and support airline direct distribution through web search and ecommerce services for travel industry professionals, tackling new products, pricing, segmentation and distribution.
  • Guided effort to maximize penetration in North American markets through long term agreements with key industry players and guided the company to penetrate international markets, including Latin America, Europe and the Middle East.
  • Joined with product development and engineering teams to enhance software tools and enable 3rd party integration.
  • Redefined and repositioned product and services offering and focused company’s product portfolio reinventing the company’s product line with a desktop application and an XML-based API for both hotel and airlines.
  • Boosted revenues by 30% with global market expansion through repositioned product lines.
  • Directed sales and marketing of software applications to travel companies.
  • Formulated budget, sales and market forecasts to generate fresh revenue streams from existing clients while capitalizing on new client opportunities.
  • Expanded sales opportunities globally with heavy focus on Latin America and Europe through use of international sales team.
  • Managed skilled team of 10 U.S., Canada and International based sales professionals, along with entire Sales, Client Management and Marketing and Customer Support departments.
  • Grew recurring revenues over 350% in the first 2 years with continued growth, turning the company consistently profitable at the end of 2007 on $7 million revenue base at its peak.

Director of Client Services

TRX, INC.
  • Company Overview: Leading provider of travel fulfillment services and corporate booking tools.
  • Directed up sell and cross sale of TRX products and services.
  • Produced more than $15 million in annual sales, expanding client transaction processing services to $35 million, with expert management of multiple clients managing preparation, leading renegotiation of key multi-year contracts with clients such as US Airways, Continental Airlines, Delta Air Lines, Hotwire, LasVegas.com, Korean Air and Sapient Corporation.
  • Matched client goals with budgets, forecasts and staffing needs while negotiating vendor and 3rd party contracts.
  • Supervised high performance team of 5 client service managers.

Chief Executive Officer/Owner

CARLSON WAGONLIT/COSMOPOLITAN TRAVEL
  • Company Overview: Global travel management company affiliate managing business travel, meetings, incentives, conferencing, exhibitions, and event management.
  • Directed company through 5 years of continuous growth by expertly aligning with market requirements.
  • Created $1 million annually in additional sales with negotiation of single 10-year client contract.
  • Managed talented 10-person team focused on sales and value creation driven by strategic market knowledge.
  • Coordinated extensive client database of more than 5,000 customers.
  • Designed and implemented all marketing, advertising and business plans.
  • Recruited and developed staff to maximize product/service expertise and profits.
  • Eliminated all corporate debt and established healthy profit margin in 1st year of ownership, increasing company value to 5 times its purchase price within just 5 years.
  • Received Client of the Year Award from Service Corps of Retired Executives in 1994.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.

Education

Bachelor of Arts - Psychology

University of Virginia
Charlottesville, Virginia

Skills

  • International contract negotiation
  • Business development strategy
  • Client partnership development
  • Product portfolio oversight
  • Global business expansion
  • Executive Leadership
  • Partnership development
  • Worldwide sales and marketing strategies

Timeline

Director, Customer Success

AIRLINES REPORTING (ARC)
10.2016 - 04.2025

Director of Product Strategy

TRAVELPORT INC.
01.2008 - 01.2011

Vice President of Global Sales

AGENTWARE, INC.
07.2004 - 04.2008

Director of Client Services

TRX, INC.

Chief Executive Officer/Owner

CARLSON WAGONLIT/COSMOPOLITAN TRAVEL

Bachelor of Arts - Psychology

University of Virginia

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Katherine Bekkers