Katherine Belcher
Houston,TX
Summary
I have seven years of customer service experience. This includes Serving, Barista, Receptionist, and Bartending. This makes me very versatile. I have a very strong work ethic and a passion for customer service.
Overview
6
6
years of professional experience
Work History
Bartender/Server
Toasted Yolk
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bartender/Server Shift Leader
Hughie’s Vietnamese American Gastropub
08.2021 - 05.2022
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Receptionist
Craft Salon
01.2021 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Barista Shift Lead
Melange Cafe
12.2018 - 01.2021
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Monitored customer feedback to improve barista performance and customer service.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
Server
Union Kitchen
01.2018 - 06.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Barbers License - Barbering
HCC Central Campus
Houston, TX05.2020
No Degree - Communications
Blinn College
Brenham, TX05.2019
Skills
- Guest Relations Management
- Food and Beverage Pairings
- Seating Assignment Preparation
- Buffet Setup and Takedown
- Check Payment Processing
- To-Go Order Preparation
- Sales Expertise
- Dining Customer Service
- Food Preparation and Safety
- High-Volume Dining
- Menu Memorization
- Dining Area Maintenance
- Stocking and Replenishing
- Suggestive Selling
- Food Sales and Promotion
- Wine Pairings
- Price Memorization
- Order Accuracy
Timeline
Bartender/Server
Toasted Yolk
01.2023 - Current
Bartender/Server Shift Leader
Hughie’s Vietnamese American Gastropub
08.2021 - 05.2022
Receptionist
Craft Salon
01.2021 - 08.2021
Barista Shift Lead
Melange Cafe
12.2018 - 01.2021
Server
Union Kitchen
01.2018 - 06.2018
Barbers License - Barbering
HCC Central Campus
No Degree - Communications
Blinn College
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