Katherine Bennett

PART-TIME

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence daily.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
• Managed vendor relationships, negotiating contracts for 25% cost savings while maintaining high-quality services.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets every month at 100% accuracy.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Streamlined office operations by implementing efficient filing systems and organizational strategies

PART-TIME

• Enhanced customer satisfaction by addressing and resolving issues in timely manner.
• Exceeded monthly metrics of 10 completed calls and emails per hour by 35% every month.
• Maintained extensive knowledge of company products to recommend items aligned with customer needs.
• Met customer call guidelines for service levels, handle time and productivity.

• Maintained and gained referral sources in 11 county territory weekly.
• Discussed Hospice Philosophy with hospital C-Suite members, Doctors, Nursing Staff, Administrators, and family members of Hospice patients.
• Enhanced public image of Hospice Services through effective communication strategies and participatory activities.
• Conducted ongoing research on best practices in community relations work, striving for continued professional growth as an industry expert.
• Established positive relationships with community members by attending local events and promoting Hospice Services.
• Actively participated in professional development workshops, conferences, and networking events; leveraging gained knowledge to improve the organization''s community relations strategies.
• Organized and executed successful community outreach programs, increasing awareness and engagement among residents in each county.
• Collaborated with cross-functional teams to develop innovative solutions for addressing identified community issues concerning rural areas and healthcare.
• Served as an ambassador for Hospice at public events, providing informative presentations that highlighted core values and mission statements.