Katherine Berdecía
Runnemede
Summary
Service- oriented and dedicated bilingual Care Coordinator with over 8 years of experience at Merakey Children’s Services, known for being the heart of the front desk. Passionate about helping children and families feel seen, heard, and supported from the moment they walk in. Skilled in training staff, coordinating referrals, and interpreting Spanish in clinical settings. Also trained as a Certified Nursing Assistant, with a foundation in compassionate, hands-on support for clients. Calm, compassionate, and reliable—even on the busiest days.
Overview
9
9
years of professional experience
Work History
Care Coordinator
Merakey Children’s Services
09.2016 - Current
- Trains new staff in front desk procedures, electronic health record systems, and client intake workflows.
- Coordinates referrals and intake for the Engagement Center, ensuring clients are connected quickly to the right services.
- Provides live Spanish interpretation during therapy sessions, psychiatric evaluations, and medical appointments.
- Manages a busy front desk—greeting all visitors warmly, answering phones, routing calls, and ensuring no client is overlooked.
- Handles scheduling and rescheduling of appointments for therapists and prescribers using internal systems.
- Maintains accurate client documentation and prepares charts for appointments.
- Checks insurance eligibility, enters billing data, verifies vouchers, and flags issues for clinical and billing teams.
- Aids families in navigating the system with patience and kindness, especially those who may be nervous or new to care.
- Works closely with clinical supervisors and managers to ensure operations run smoothly and clients receive timely care.
- Recognized as a steady, caring presence in the office—always calm under pressure and willing to help wherever needed.
Education
Bachelors - Criminal Justice
DeVry University
PhiladelphiaCertified Nursing Assistant -
P&A Nurse Aide Training Program & Services
Philadelphia, PA10.2013
Skills
- Bilingual in English & Spanish
- Service-oriented
- Customer Service
- Staff Training
- Team Player
- Referral Coordination
- HIPPA Laws and Regulations
- Live Spanish Translation
- Great Interpersonal Skills
- Appointment Scheduling
- Calendar Management
- Conflict Resolution
- Effective Multitasker
- Intake Process and Procedures
- Front Desk Operations
- Insurance Verification
- Solutions-focused
- Electronic Medical Records
- Conflict Resolution
- Multi-Line Phone Systems
Timeline
Care Coordinator
Merakey Children’s Services
09.2016 - Current
Bachelors - Criminal Justice
DeVry University
Certified Nursing Assistant -
P&A Nurse Aide Training Program & Services
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