Katherine Berg
Canby,OR
Summary
Experienced assistant manager with 12 years of customer service and register operation experience. Skilled at accurately taking orders and efficiently serving customers. Known for cheerful customer assistance, leading to increased loyalty and sales. Proficient in staff training, problem-solving, critical thinking, and conflict resolution. Ready to leverage expertise to meet all business needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Pat's Acre's Racing Complex
04.2023 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Head Bartender
Barney Prines Steakhouse & Saloon
04.2021 - 05.2023
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Closed out cash register and prepared cashier report at close of business.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Property Management Assistant
Norris & Stevens
03.2021 - 06.2022
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated appointments to show marketed properties.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Collected and maintained careful records of rental payments and payment dates.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Bartender/Server
Spruce Street Bar & Grill
03.2019 - 03.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upheld strict regulations for safe alcohol service and food safety.
Bartender/Server
Bandon Dunes Golf Resort
09.2018 - 04.2019
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Server/Beverage Manager
Sharkbite's Seafood Cafe
09.2017 - 07.2018
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Purchasing Clerk
Coquille Valley Hospital
10.2015 - 09.2017
- Verified quantities received against bills of lading, contracts, purchase requests and shipping documents.
- Maintained company product inventories and kept tabs on materials that were running low.
- Effectively moved products between company locations depending upon need.
- Sourced new vendors for purchasing needs.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Education
Associate of Arts -
Edmonds Community College
Edmonds, WAHigh School Diploma -
King's High School
Shoreline, WA06-2012
Skills
- Motivated self-learner
- Experienced professionalism
- Cash handling expertise
- Adaptability and dependability
- Multitasking and organization
- Effective service prioritization
- Skilled in customer engagement techniques
- Client relationship management
- Proficient in problem resolution
- Team leadership
Certification
State Of Oregon
- Life Insurance License
- Notary Public
Timeline
Cashier Team Lead
Pat's Acre's Racing Complex
04.2023 - Current
Head Bartender
Barney Prines Steakhouse & Saloon
04.2021 - 05.2023
Property Management Assistant
Norris & Stevens
03.2021 - 06.2022
Bartender/Server
Spruce Street Bar & Grill
03.2019 - 03.2021
Bartender/Server
Bandon Dunes Golf Resort
09.2018 - 04.2019
Server/Beverage Manager
Sharkbite's Seafood Cafe
09.2017 - 07.2018
Purchasing Clerk
Coquille Valley Hospital
10.2015 - 09.2017
Associate of Arts -
Edmonds Community College
High School Diploma -
King's High School
Similar Profiles
Zak MeyerZak Meyer
Go Kart Attendant at Pats Acers Racing ComplexGo Kart Attendant at Pats Acers Racing Complex
Aidan MurphyAidan Murphy
Pet Care service at Pat's PetsPet Care service at Pat's Pets
Phillip KeyzerPhillip Keyzer
Band Director at St. Ives, Beacon Hill and Harbord Public Schools | St. Pat's Secondary College | BCB Adult Community BandBand Director at St. Ives, Beacon Hill and Harbord Public Schools | St. Pat's Secondary College | BCB Adult Community Band
Jennifer HeleanJennifer Helean
Home Health Care Worker at Synergy Home Health CareHome Health Care Worker at Synergy Home Health Care
Juli Weser-KizerJuli Weser-Kizer
Corrections Recreation Specialist 2 at Oregon Department of CorrectionsCorrections Recreation Specialist 2 at Oregon Department of Corrections