Katherine Betancourt
North Hills,CA
Summary
Accomplished professional with a proven track record in customer service and problem-solving, demonstrated at One Call Diagnostics. Fluent in Spanish, adept at fostering client satisfaction and enhancing communication. Skilled in teamwork, collaboration, and leveraging computer skills for efficiency. Excelled in fast-paced environments, ensuring optimal service delivery and adaptability.
Overview
9
9
years of professional experience
Work History
Self Employed
Katherine Betancourt
02.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Scheduling Specialist
One Call Diagnostics
08.2017 - 02.2019
- Acted as first point of contact and set appointments for prospective clients.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Provided detailed information about available services and requirements.
- Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
Spanish Interpreter
Language Select
05.2015 - 08.2017
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
Education
No Degree - Criminal Justice
LAVC
Valley Village, CAHigh School Diploma -
Monroe High School
North Hills, CA06.2014
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Attention to Detail
- Multitasking Abilities
- Critical Thinking
- Computer Skills
- Calm Under Pressure
- Fluent Spanish
Languages
Spanish
Native or Bilingual
Timeline
Self Employed
Katherine Betancourt
02.2019 - Current
Scheduling Specialist
One Call Diagnostics
08.2017 - 02.2019
Spanish Interpreter
Language Select
05.2015 - 08.2017
No Degree - Criminal Justice
LAVC
High School Diploma -
Monroe High School
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