Summary
Overview
Work History
Education
Skills
Timeline
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Haley Bevel

Hoschton,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Petsuitesinc
Braselton, GA
12.2022 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Kept facility areas clean, neat and sanitized for optimal animal health and well-being.
  • Communicated positively with clients to understand and meet pets' unique needs.
  • Monitored pets for signs of distress, injury and illness and coordinated caring responses.
  • Cuddled and snuggled, making pets feel safe and loved in owner's absence.
  • Submitted reports with photo updates to keep pet parents informed.
  • Supported enrichment activities to promote, encourage and evaluate pet behaviors.
  • Assessed dog behavior in group play to provide positive and fun experience for dogs.
  • Assisted patients with canceling and rescheduling appointments.
  • Coordinated appointments with customers and staff members according to availability.

Lab Technician

Braselton Pharmacy
Braselton, GA
06.2023 - 07.2024
  • Monitored expiration dates of all compounds and raw materials used in the compounding process.
  • Teamed with peers, technicians, and pharmacists to prioritize and complete orders.
  • Ordered necessary chemicals, supplies, and equipment needed for compounding operations.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Prepared compound medications under the supervision of a licensed pharmacist.
  • Utilized Laboratory Information Management Systems (LIMS) for tracking, documenting, and reporting laboratory activities.

Sales Associate

Torrid Clothing Store
Altamonte Springs, FL
08.2021 - 08.2022
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.

Education

High School Diploma -

Lake Brantley High School
Altamonte Springs, FL
04.2021

Skills

  • Credit Card Payment Processing
  • Courteous with Strong Service Mindset
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Customer Service
  • Organization and Time Management
  • Verbal and Written Communication
  • Appointment Scheduling
  • Detail-Oriented

Timeline

Lab Technician

Braselton Pharmacy
06.2023 - 07.2024

Customer Service Representative

Petsuitesinc
12.2022 - Current

Sales Associate

Torrid Clothing Store
08.2021 - 08.2022

High School Diploma -

Lake Brantley High School

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Haley Bevel