Dynamic and results-driven professional with extensive experience at Ruby Tuesday, excelling in customer service and team collaboration. Proven ability to enhance operational efficiency and boost employee morale. Skilled in problem-solving and inventory management, consistently achieving high customer satisfaction and fostering a positive work environment.
Hi, I’m
Katherine Bilicic
Management
Summary
Overview
15
years of professional experience
1
Certification
Work History
Ruby Tuesday
HOH Management
03.2010 - Current
Job overview
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Oversaw daily operations to maintain store cleanliness and organization.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Enhanced team productivity by streamlining operational processes.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Ruby Tuesday
BOH Supervisor
03.2010 - Current
Job overview
- Managed vendor relationships, negotiating pricing agreements for supplies while ensuring the timely delivery of products.
- Updated kitchen policies on sustainability practices, reducing environmental impact.
- Collaborated with FOH management to coordinate seamless dining experiences for guests, addressing any service issues promptly.
- Coordinated with front-of-house teams during high-volume periods to ensure smooth service flow without compromising food quality.
- Developed new dishes with executive chef that became popular menu items, resulting in increased sales.
- Assisted executive chef in menu planning, incorporating seasonal ingredients and current culinary trends into dish offerings.
- Facilitated effective communication between BOH and FOH teams, leading pre-shift meetings to review menu updates or special requests.
- Led kitchen team through successful health inspections, maintaining an impeccable record for cleanliness and food safety.
- Reduced food waste by closely monitoring inventory levels and adjusting ordering practices accordingly.
Ruby Tuesday
FOH Trainer
03.2010 - Current
Job overview
- Improved team morale and communication through regular feedback sessions and collaborative problem-solving activities.
- Trained team members on management-crew communication, delivered feedback and coached for optimum customer service.
- Streamlined onboarding processes for new hires, resulting in a more efficient and effective training experience.
- Implemented ongoing refresher courses to maintain up-to-date knowledge in industry trends, policies, and procedures among staff members.
- Coordinated with back-of-house trainers to ensure seamless integration between all aspects of the restaurant, leading to a more cohesive and efficient work environment.
- Assisted in the development of an employee recognition program that acknowledged outstanding achievements in customer service, teamwork, and overall job performance.
- Fostered strong relationships between management and staff members through regular check-ins and open lines of communication.
- Developed customized training materials to address the unique needs of each employee, ensuring thorough understanding of their roles and responsibilities.
- Enhanced customer service skills of new employees by conducting comprehensive FOH training sessions.
Ruby Tuesday
Head Bartender
03.2010 - Current
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Ruby Tuesday
Gsc
03.2010 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Ruby Tuesday
Assistant Manager
03.2010 - Current
Job overview
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Oversaw daily operations to maintain store cleanliness and organization.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Enhanced team productivity by streamlining operational processes.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Stanley High SchoolOnline
University Overview
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Time management
- Excellent communication
- Critical thinking
- Computer skills
- Organization and time management
- Verbal communication
Certification
Serve safe
- Certified Job Title, Company Name - Timeframe
- Area of certification, Company Name - Timeframe
- Area of expertise License - Timeframe
Timeline
HOH Management
Ruby Tuesday
03.2010 - Current
BOH Supervisor
Ruby Tuesday
03.2010 - Current
FOH Trainer
Ruby Tuesday
03.2010 - Current
Head Bartender
Ruby Tuesday
03.2010 - Current
Gsc
Ruby Tuesday
03.2010 - Current
Assistant Manager
Ruby Tuesday
03.2010 - Current
Stanley High School
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