Katherine Biondo
West Warwick,RI
Summary
Dynamic Sales Operations Manager with a proven track record at Metal Alchemist/&LIVY, enhancing brand growth and customer service through strategic planning and relationship building. Leveraged strong analytical skills and detail-oriented approach to exceed sales targets. Excelled in team collaboration and problem-solving, ensuring seamless project execution and innovative solutions.
Overview
10
10
years of professional experience
Work History
Sales Operations Manager
Metal Alchemist/&LIVY
North Kingstown, RI
03.2024 - Current
- Managed and supported outside sales managers and representatives to drive brand awareness and growth.
- Designed incentive programs to motivate outside sales groups and encourage growth.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Conducted regular meetings with internal and external staff members to review goals and objectives for the quarter and year.
- Developed strategies to improve customer service, increase sales efficiency, and maximize profits.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Collaborated with the marketing team to create promotional materials for both trade and consumer-facing collateral.
- Attended trade shows and other events as a means of increasing visibility in the marketplace.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Researched potential customers using various sources, such as public records, web searches, and existing relationships within the industry.
- Monitored competitor activity in order to stay ahead of industry trends.
- Collaborated with other departments to ensure seamless coordination of activities across the organization.
- Successfully worked with product development, design, and creative teams to determine project roadmaps and create unique products to drive profitability and champion the brand.
- Provided guidance on product development initiatives based on customer feedback.
National Sales Manager
Farmers Defense
Santa Cruz, CA
09.2023 - 03.2024
- Developed and implemented strategies to increase sales revenue.
- Organized training programs for outside sales reps on product knowledge and customer service skills.
- Maintained accurate records of all client contacts, orders, payments.
- Provided feedback to senior management on ways to improve sales processes.
- Developed incentives program that motivated employees while meeting organizational goals.
- Assisted in implementing a CRM system that improved tracking of leads, customers, and order fulfillment times.
- Recruited qualified outside sales groups for territories not represented.
- Participated in industry trade shows in order to promote products and grow the brand.
- Stayed up to date with new product launches and kept outside sales team members on board with changing plans.
- Conveyed customer needs and preferences to design and production departments.
- Resolved customer complaints regarding sales and service.
Sales Manager
Stonewall Kitchen/Michel Design Works
York, ME
09.2021 - 08.2023
- Managed outside sales reps and customer relationships to maximize sales and drive growth.
- Developed and managed targeted account lists.
- Provided support to outside sales reps with samples, product training for new product launches.
- Onboarded and trained new sales representatives.
- Provided monthly and quarterly reports on sales performance to assist in sales forecasting and the development of sales strategies.
- Conducted sales analysis of assigned channel to proactively identify and act upon trends and opportunities.
- Assisted Director of Sales in the development and execution of promotional plans for the sales team.
- Represented Stone Wall Kitchen Family of Brands at national and regional trade shows, assisting with showroom/booth planning and setup.
- Oversaw the implementation of processes and procedures, and monitored the effectiveness of these to ensure seamless customer experiences.
- Managed and provided mentorship to direct reports and fellow sales team members to foster a collaborative, motivated culture.
Sales Coordinator
Michel Design Works
Katonah, NY
04.2019 - 08.2023
- Worked closely with the Director of Sales to track and meet sales goals.
- Acted as the first point of contact for over 150 outside sales representatives.
- Helped manage customer relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Worked closely with marketing to strategize and develop business-to-business e-blasts, social campaigns, etc.
- Worked closely with the customer service team regarding customer inquiries, escalated phone calls, and order processing.
- Reviewed and completed vendor contracts to help win and maintain business with key accounts.
- Created and coordinated new product launch schedules.
- Prepared and presented new product launch trainings for outside sales groups and internal teams.
- Coordinated national showroom set up, including but not limited to finalizing product sample assortment, product labeling, travel, etc.
- Represented Michel Design Works at national and regional trade shows.
- Worked with product development to provide insight into customer needs and feedback for new and updated products and product designs.
Sales Coordinator
Red Thread
Boston, MA
01.2015 - 04.2019
- Supported all aspects of the sales process, from sales initiation through delivery and installation of product.
- Coordinated and monitored all aspects of projects to ensure efficient and effective delivery of furniture for large-scale orders.
- Developed and maintained relationships with customers, suppliers, and vendors throughout the sales process.
- Conducted site visits to ensure installations were running smoothly.
- Provided administrative support, including scheduling meetings, preparing presentations, and managing email correspondence.
- Processed orders received from customers within specified timelines.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Input customer data into system, updating information regularly.
Education
Bachelor of Arts - Communications
Suffolk University
Boston, MA05-2011
Skills
- Excellent written and verbal communication skills
- Extremely detail-oriented
- Rapport and relationship building
- Ability to work well under pressure, on a team, as well as independently, with minimal supervision
- Strong analytical and problem-solving skills, with the ability to work independently
Timeline
Sales Operations Manager
Metal Alchemist/&LIVY
03.2024 - Current
National Sales Manager
Farmers Defense
09.2023 - 03.2024
Sales Manager
Stonewall Kitchen/Michel Design Works
09.2021 - 08.2023
Sales Coordinator
Michel Design Works
04.2019 - 08.2023
Sales Coordinator
Red Thread
01.2015 - 04.2019
Bachelor of Arts - Communications
Suffolk University
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