Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Katherine Black

Spring,TX

Summary

Accomplished Store Manager with a proven track record at Murphy USA, enhancing team performance and customer satisfaction through effective leadership and multitasking. Skilled in inventory management, multitasking, organization, employee training, and implementing effective policies and procedures to drive success and operational excellence. I excel in fast-paced environments, significantly reducing shrinkage and fostering a positive, productive workplace.

Overview

18
18
years of professional experience

Work History

Store Manager

Murphy USA
07.2012 - Current
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted in recruiting, hiring and training of team members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Shift Manager

McDonald's
03.2007 - 04.2012
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Education

Associate of Applied Science - Accounting And Finance

Lone Star College University Park
Houston, TX

Skills

  • Customer Service
  • Multitasking and Organization
  • Training and mentoring
  • Friendly and Positive
  • Inventory Management
  • Cash Management
  • Employee Training
  • Goals and performance
  • Leadership Development
  • Policies and Procedures
  • Work Planning and Prioritization
  • Documentation And Reporting

Accomplishments

    Became a CTM in 2022

    Graduated the LEAD program in March of 2023

    Have taken on three temp DM assignments in the last two years.

    Have won numerous contests and awards throughout the years including the Principle Award in 2021 and Icon of Safety in 2019.

Timeline

Store Manager

Murphy USA
07.2012 - Current

Shift Manager

McDonald's
03.2007 - 04.2012

Associate of Applied Science - Accounting And Finance

Lone Star College University Park

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Katherine Black