Summary
Overview
Work History
Education
Skills
Timeline
background-images
Katherine Blevins

Katherine Blevins

Summary

Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs. Available 60 hours weekly, including overtime and holidays.

Overview

7
7
years of professional experience

Work History

Assistant General Manager

Jefferson’s
Cedartown, GA
02.2019 - 06.2019
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Developed unique drink and cocktail offerings to enhance bar reputation.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Oversaw computer database and physical filing systems.
  • Completed inventory purchases and oversaw restocking.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Build customer loyalty by devising promotions and products according to customer needs and budget.
  • Performed pricing and estimates based on customer needs and requirements.

Bartender/Server

Jefferson’s
Cedartown, GA
02.2019 - 06.2019
  • Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Upheld high standards of service by keeping detailed records of alcohol and mixer inventories and making orders on-time.
  • Prevented contamination and maintained organization of bar by regularly cleaning bar, cups and mixing supplies.
  • Took customer orders and communicated them to kitchen staff while making drinks for up to [Number] nightly customers.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Checked over [Number] daily IDs to verify ages and uphold [State] liquor laws.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests’ identification before serving alcoholic beverages.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Processed orders and sent to kitchen employees by [Action].
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Kept track of event finances, including initial deposits, due payments and final balances.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
  • Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Bartender/Server

Jefferson’s
Cedartown, GA
02.2019 - 06.2019
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Upheld high standards of service by keeping detailed records of alcohol and mixer inventories and making orders on-time.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Maintained high levels of bar safety by closely monitoring guests’ conditions and discontinuing service or asking patrons to leave.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Prevented contamination and maintained organization of bar by regularly cleaning bar, cups and mixing supplies.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Checked guests’ identification before serving alcoholic beverages.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
  • Kept track of event finances, including initial deposits, due payments and final balances.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Sales Representative

Monat global
Rome , Ga
08.2017 - 01.2019
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Devised and implemented product strategies for filling market gaps and driving consistent sales.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Developed and implemented sales strategies to increase revenue.
  • Led educational training seminars and product demonstrations.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
  • Utilized various sales techniques to develop relationships with customers and drive sales.
  • Demonstrated products and specific features at customer locations and special events.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Utilized effective communication and active listening skills to create client rapport to grow profitability.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Responded to telephone and in-person requests for information.
  • Provided sales consultations on functional and stylistic benefits of each custom product.
  • Helped resolve client problems quickly with superior customer service. 
  • Accounted for all inventory and ordered new stock.
  • Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
  • Used consultative sales approach to understand and meet customer needs.
  • Visited clients on-site to give benefit-oriented sales presentations.
  • Fostered close-nit partnerships with customers to uncover and meet specific goals.
  • Catered product launches specifically and successfully towards clientele to meet business objectives and support customer relations.
  • Built business by hosting and attending events, launching special promotions and reaching out to local experts.
  • Efficiently solved complex problems that impacted management. 
  • Presented latest merchandise to prospective buyers.
  • Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
  • Collected and processed payments.

Salon Manager

Beth’s salon
Cartersville, GA
05.2012 - 06.2016

Salon Manager/Stylist

Beth’s salon
Cartersville , Ga
05.2012 - 05.2016
  • Answered over [Number] phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Offered highly skilled and diverse salon services, including cuts, color services and extensions.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Suggested treatments and styles to suit customers’ appearance and desired look.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Consistently received positive performance reviews from guests.
  • Created memorable customer experiences by including special services such as head and neck massages during appointments.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over [Number] daily customers.
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Processed payments by entering sales in register.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.

Education

Cosmetology - Cosmetology Education

Coosa valley technical college
2011

Skills

  • Business operations knowledge
  • Team leadership expertise
  • Employee scheduling
  • Staff training/development
  • Relationship building
  • Verbal and written communication
  • Goal attainment
  • Exceptional interpersonal communication
  • Effective leader
  • Consistently meet goals
  • Recruitment
  • Project management
  • Efficient multi-tasker
  • Coaching and mentoring
  • Customer service-oriented
  • Conflict resolution
  • Organized

Timeline

Assistant General Manager

Jefferson’s
02.2019 - 06.2019

Bartender/Server

Jefferson’s
02.2019 - 06.2019

Bartender/Server

Jefferson’s
02.2019 - 06.2019

Sales Representative

Monat global
08.2017 - 01.2019

Salon Manager

Beth’s salon
05.2012 - 06.2016

Salon Manager/Stylist

Beth’s salon
05.2012 - 05.2016

Cosmetology - Cosmetology Education

Coosa valley technical college

Similar Profiles

CREATE PROFILE
Katherine Blevins