Katherine Blount
Sarasota,FL
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Dynamic individual with hands-on experience in Data Management and customer service, and navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and working with a strong team.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative 111
Sarasota County
03.2024 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Escalated issues to proper supervisors when standard processes were not effective.
- Engaged clients in person and over phone to answer questions and address complaints.
- Processed, scheduled and executed customer orders for new and established customers.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Sarasota County
03.2024 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
Administrative Assistant
Veteran Services
07.2023 - 09.2023
- High volume calls, setting appointments and clerical duties.
- This job is a temp job, supervisor
- Chief VSO Darrell Butler will give me a good reference. This was a temp position.
Customer Service Representative
Transamerica/Tata Consulting
11.2021 - 09.2022
- Customer Service Representative. Making outbound and taking inbound calls to support policy holders and families of insured policies. Documenting calls and working multiple applications in a high volume call center while giving accurate information as requested. Sending documents and taking policy payments.
Administrative Assistant
Kenneth J. Adkins LLC.
07.2017 - 08.2020
- Managed office:
- Ordering and shipping
- Scheduling
- Data entry
- Providing excellent customer service to all incoming calls, call backs.
Deli Clerk
Publix
11.2017 - 08.2018
- 5-2 weekly shift, full time.
- Slicing all sub kits and cheeses.
- Preparing all salads, grab and go’s, salads.
- Making all platter orders daily.
- Customer service, making sure I wait on customers with excellent customer service.
Manager
Subway at Lakewood ranch
01.2015 - 06.2017
- Making bread daily, preparing all prep for shift.
- Customer service, making each order correct and with a smile.
- Schedule weekly
- Inventory and ordering.
- Payroll
- Training
- Catering orders and parties
Customer service Utilities
General Telephone
06.1992 - 09.1994
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Collaborated with cross-functional teams to resolve complex customer issues requiring input from multiple departments
- Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
- Maintained a positive attitude during challenging interactions with upset or irate customers, de-escalating situations effectively
- Recognized as a top performer within the team based on consistently achieving high sales conversion rates during upselling/cross-selling opportunities
- Contributed to the development of training materials for new hires by sharing best practices and providing feedback on existing resources
- Managed difficult or emotional customer situations professionally while maintaining empathy and building rapport with callers
Education
High school diploma -
Riverview High School
Sarasota, FL06.1991
Skills
- Proficient in Microsoft Outlook
- Service excellence
- Quality assurance management
- Customer relationship management
- Customer-focused technical assistance
- Conflict resolution management
- Effective training facilitation
- Streamlined renewal processes
- Database administration
- Timely email response management
- Customer-focused complaint resolution
- Effective conflict resolution
- Strategic account oversight
- Policy development
- Cross-functional collaboration
- Call control
- Employee training
- Call center experience
- Team oversight on the floor
- Database management
- Database research
- Customer support
Certification
- 214 Life Insurance
- August 2020 to March 2023
- Life Insurance agent
Timeline
Senior Customer Service Representative 111
Sarasota County
03.2024 - Current
Customer Service Representative
Sarasota County
03.2024 - Current
Administrative Assistant
Veteran Services
07.2023 - 09.2023
Customer Service Representative
Transamerica/Tata Consulting
11.2021 - 09.2022
Deli Clerk
Publix
11.2017 - 08.2018
Administrative Assistant
Kenneth J. Adkins LLC.
07.2017 - 08.2020
Manager
Subway at Lakewood ranch
01.2015 - 06.2017
Customer service Utilities
General Telephone
06.1992 - 09.1994
High school diploma -
Riverview High School