Katherine Boeder
Kyle,TX
Summary
Resourceful Business Office Supervisor known for high productivity and efficiency in task completion. Possess specialized skills in financial management, operational oversight, and process improvement. Excel in leadership, communication, and problem-solving to enhance office operations and team performance. Ready to leverage abilities to drive organizational success.
Overview
24
24
years of professional experience
Work History
Business Office Supervisor
Austin Regional Clinic
Kyle, TX
05.2021 - Current
- Created weekly staff schedules for business office personnel; ensured adequate coverage at all times.
- Compiled data from various sources into spreadsheets or databases; generated reports summarizing key information.
- Monitored office inventory to maintain supply levels.
- Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
- Implemented and monitored office policies and procedures to improve operational efficiency.
- Handled confidential information with discretion and integrity.
- Supervised office staff, including hiring, training, evaluation, and development of team members.
- Prepared and presented reports on office performance, challenges, and strategies for improvement.
- Provided administrative support to senior management as needed.
- Managed daily operations within the business office, ensuring efficient workflow and productivity.
- Attended meetings and trainings to stay on top of all updates and changes within the company.
Business Office Team Lead
Austin Regional Clinic
Kyle, TX
05.2018 - 05.2021
- Resolved escalated customer complaints or queries promptly and efficiently.
- Motivated staff through positive reinforcement techniques.
- Trained new staff in relevant processes and procedures.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained a strong working relationship with all providers and nursing staff.
- Attended Team Lead meetings and trainings to stay up to date with updates and changes within the company.
Senior Patient Service Coordinator
Austin Regional Clinic
Kyle, TX
09.2016 - 05.2018
- Greeted all patients when they arrive at the clinic.
- Checked in/out patients and updated all demographics.
- Scheduled doctor's appointments.
- Resolved customer complaints in a timely manner while upholding company standards.
- Delegated work to staff, setting priorities and goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Computed balances, totals or commissions to support accounting team.
- Resolved customer complaints or answered customers' questions.
Referral Coordinator
Austin Regional Clinic
Austin, TX
01.2005 - 04.2016
- Adhered to HIPAA regulations when handling confidential patient information.
- Coordinated with external agencies to ensure timely processing of referrals.
- Provided excellent customer service to both internal and external customers.
- Resolved conflicts between referring physicians and receiving providers.
- Communicated regularly with patients regarding their care plans following a referral.
- Assisted in the development of referral processes and procedures.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Performed data entry related to referrals into electronic health record systems.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Answered questions and resolved concerns raised by both patients and specialists.
Patient Service Coordinator
Austin Regional Clinic
Austin, TX
12.2000 - 01.2005
- Performed data entry into electronic health record system.
- Coordinated insurance authorization for procedures and tests.
- Scheduled laboratory tests or diagnostic imaging studies as directed by physicians.
- Registered new patients in accordance with HIPAA guidelines.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Updated patient demographic information as needed in EHR system.
- Answered questions from patients regarding their accounts and billing inquiries.
- Greeted patients and visitors in a friendly and professional manner.
- Assisted with scheduling appointments for patients.
- Ensured all patient forms were completed properly before submitting them for processing.
Education
High School Diploma -
Pflugerville
Tx05-1998
Skills
- Administrative Support
- Office Management
- Business operations management
- Relationship Building
- Training and coaching
- Meeting facilitation
- Electronic medical records (EMR) systems
- Credit and collections
- Staff Training and Development
- Scheduling and calendar management
- Inventory Control
- Office Administration
Accomplishments
- Heart of CMS Award
- Business Office Chair
References
References available upon request.
Timeline
Business Office Supervisor
Austin Regional Clinic
05.2021 - Current
Business Office Team Lead
Austin Regional Clinic
05.2018 - 05.2021
Senior Patient Service Coordinator
Austin Regional Clinic
09.2016 - 05.2018
Referral Coordinator
Austin Regional Clinic
01.2005 - 04.2016
Patient Service Coordinator
Austin Regional Clinic
12.2000 - 01.2005
High School Diploma -
Pflugerville
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