Dedicated Pastry Chef and Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
KATHERINE BONE NARVAEZ
Manager
Miami,FL
Summary
Overview
6
years of professional experience
Work History
Crepe Delicious
Manager
04.2021 - Current
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Aerie By American Eagle Outfitters
Selling Team Leader (Manager)
03.2020 - 06.2021
Job overview
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
SKECHERS
Sales Floor Supervisor
02.2019 - 09.2020
Job overview
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Demonstrated product and answered questions for prospective customers.
- Mentored junior staff members, improving overall team productivity and collaboration on the sales floor.
- Boosted sales performance by implementing effective floor management strategies and staff training programs.
Advocate Program
Accounting Clerk Assistant
06.2020 - 06.2020
Job overview
- Provided key clerical and administrative support to senior accounting staff.
- Reconciled bank accounts with updated information.
- Maintained confidentiality of sensitive financial information through proper storage and secure disposal methods.
- Reviewed financial statements and supporting documentation.
- Processed incoming and outgoing invoices and payments.
- Contributed to successful internal audits by maintaining organized, up-to-date records of all transactions.
Journeys Shoe Store
Sales Associate
07.2018 - 03.2019
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Auguste Escoffier School of Culinary ArtsBoulder, CO
Associate of Occupational Studies from Hospitality And Restaurant Operations
08.2025
University Overview
Auguste Escoffier School of Culinary ArtsBoulder, CO
Associate of Occupational Studies from Baking And Pastry Arts
11.2023
University Overview
Auguste Escoffier School of Culinary ArtsBoulder, CO
Diploma from Professional Pastry Arts
02.2023
University Overview
G. Holmes Braddock Senior High SchoolMiami, FL
High School Diploma
05.2019
University Overview
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Staff Training and Development
- Schedule Preparation
- Customer Service
- Computer Skills
- Hiring and Training
- Managing Operations and Efficiency
- Onboarding and Orientation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Crepe Delicious
04.2021 - Current
Accounting Clerk Assistant
Advocate Program
06.2020 - 06.2020
Selling Team Leader (Manager)
Aerie By American Eagle Outfitters
03.2020 - 06.2021
Sales Floor Supervisor
SKECHERS
02.2019 - 09.2020
Sales Associate
Journeys Shoe Store
07.2018 - 03.2019
Auguste Escoffier School of Culinary Arts
Associate of Occupational Studies from Hospitality And Restaurant Operations
Auguste Escoffier School of Culinary Arts
Associate of Occupational Studies from Baking And Pastry Arts
Auguste Escoffier School of Culinary Arts
Diploma from Professional Pastry Arts
G. Holmes Braddock Senior High School
High School Diploma
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