Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Borjas

Garland,TX

Summary

Dynamic and dependable professional with extensive experience at Starbucks and chic-fil-a , excelling in customer service and cash handling. Recognized for fostering teamwork and resolving complaints effectively, I deliver exceptional service while maintaining accuracy in financial transactions. Fluent in Spanish, and knows basic alphabet in sign language, I thrive in fast-paced environments, ensuring customer satisfaction and loyalty. Eager to try and learn new things.

Overview

2
2
years of professional experience

Work History

Team Member

Chic-Fil-A
02.2025 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Shift Supervisor

Starbucks, Barista
08.2023 - 07.2024
    • Trained new employees and delegated daily tasks and responsibilities.
    • Completed store opening and closing procedures and balanced tills.
    • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
    • Responded to and resolved customer questions and concerns.
    • Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
    • Observed each team member to carry out duties and provided constructive criticism.
    • Assisted customers with complaints, questions, and concerns.
    • Maintained stock of products and ordered new products when stock was running low.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Built relationships with customers to encourage repeat business.
    • Restocked and organized merchandise in front lanes.
    • Assisted customers with returns, refunds and resolving transaction issues.
    • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
    • Stocked, tagged and displayed merchandise as required.
    • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

W.T White Highschool
Dallas, TX
05.2020

Skills

  • Customer service
  • Bilingual
  • Positive attitude
  • Teamwork and collaboration
  • Attention to detail
  • Cash handling
  • Money handling
  • Computer skills
  • Fluent in Spanish
  • Positive attitude and enthusiasm
  • Fast and efficient service worker
  • Late-night shift availability
  • Delivers exceptional customer service
  • Excellent multi-tasker
  • Dependable and cooperative
  • Cash register operations
  • Resolving complaints

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Elementary

Timeline

Team Member

Chic-Fil-A
02.2025 - Current

Shift Supervisor

Starbucks, Barista
08.2023 - 07.2024

High School Diploma -

W.T White Highschool

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Katherine Borjas