Katherine Bowers

Medical Billing Specialist

Bay Area Family Care

05.2016 - Current

Communicated with insurance providers to resolve denied claims and resubmitted.
Located errors and promptly refiled rejected claims.
Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Identified and resolved patient billing and payment issues.
Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Collected payments and applied to patient accounts.
Posted and adjusted payments from insurance companies.
Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Precisely evaluated and verified benefits and eligibility.
Precisely completed appropriate claims paperwork, documentation and system entry.
Filed and updated patient information and medical records.
Prepared billing correspondence and maintained database to organize billing information.
Communicated effectively and extensively with other departments to resolve claims issues.
Liaised between patients, insurance companies, and billing office.
Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
Printed and reviewed monthly patient aging report and solicited overdue payments.
Managed collections claims for unpaid bills against estates of debtors.
Reviewed patient diagnosis codes to verify accuracy and completeness.
Prepared billing statements for patients and verified correct diagnostic coding.
Delivered timely and accurate charge submissions.
Responded to customer concerns and questions on daily basis.
Handled account payments and provided information regarding outstanding balances.
Collaborated with customers to resolve disputes.
Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Encoded and canceled checks using bank machines.
Disbursed petty cash by recording entries and verifying documentation.