KATHERINE BREWER
Boyertown,Pennsylvania
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Senior Mobile Billing Specialist
Cox Automotive/ Dickinson Fleet Service
05.2022 - Current
- Responsible for creating customer invoices
- Maintaining communication with customers regarding billing issues
- Maintaining communication with mobile technicians and their management to ensure correct information
- Communicating with mobile technicians and management to ensure proper approvals of high dollar jobs
- Practicing time management and assigning levels of priority to tasks in a fast paced environment
- Improved billing accuracy by implementing a streamlined invoicing process.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Assisting in the training of team members on accounting processes for new customers
- Delegating customer accounts and daily tasks to team members
Quality Management Systems Coordinator
Martech
11.2020 - 05.2021
- Monitored employee training records to ensure compliance with international standards
- Assisted in internal and external regulatory audits
- Restructured and maintained numerous quality management systems to ensure more efficient access to information
- Worked with high-level management from all departments to coordinate trainings
- Assisted management with authoring and revising SOPs and work instructions in compliance with international standards
- Facilitated cross-function cooperation from all department heads for document changes
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Reduced non-conformance issues by closely monitoring key performance indicators and addressing areas of concern.
Change Control Administrator
Medcomp
09.2019 - 11.2020
- Initiate change requests for both domestic and international sales & marketing
- Support with the coordination of documentation and asset configuration management
- Review submitted change requests to ensure accuracy
- Provide first level technical review of requests
- Process change requests using document management system
- Troubleshoot issues and provide direction in resolving issues with submitted change requests
- Gather and process info as needed to properly implement, gather, or close a change control request
- Improved employee productivity with effective time management strategies for daily tasks.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
Procurement Sourcing Buyer/ Account Manager
Ferrandino and Son Inc
07.2017 - 08.2019
- Responsible for negotiating contracts for the company’s largest client
- Analyze RFQs through a competitive bidding process in order to execute cost/benefit analysis
- Negotiate strategic agreements including supplier templates in accordance with current compliance standards and regulations
- Utilize negotiation skills to resolve supplier disputes with the most favorable outcome for all sides
- Ensure suppliers are following Client requirements including attaching all required documentation for services performed
- Coordinate with suppliers and the Client to schedule and execute services through to completion,
- Check in routinely with suppliers to verify meeting agreed upon SLAs within the contract
- Review proposals prior to submitting to client to ensure client expectations are aligned with the SLAs and ensuring the company’s internal margins are met
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
- Managed a team of procurement professionals, fostering collaboration and teamwork to achieve organizational goals.
Teaching Assistant
US Medical Staffing Inc
09.2016 - 07.2017
- Worked 1:1 with child who had behavioral difficulties
- Taught life skills and assisted in daily tasks
- Provided support both physically and cognitively
- Managed appointments, provided daily care, and light housekeeping
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
Certified Nursing Aid (CNA)
Bayada Pediatrics
10.2010 - 08.2016
- Worked with cognitively disabled children with behavioral issues in their homes
- Redirected unwanted behaviors
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- PT and OT as needed
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and dignity.
Teaching Assistant
Camphill Special School
09.2008 - 10.2010
- Worked with cognitively disabled children in a classroom setting
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Served as a mentor to new teaching assistants, providing guidance on effective strategies for classroom management and instruction.
Education
Certification - Practical Nursing
Berks Career And Technolgy Center
Leesport, PACertificate - Paraeducator
Pennsylvania Department of Education
High School Diploma -
Marina High School
Huntington Beach, CA06.2004
Skills
- Detail oriented with ability to multi-task and prioritize
- Time management
- Excellent written and verbal communication skills
- Able to work as a team and independently
- Works well under pressure and in high-stress situations
- Excellent problem-solving skills, conflict resolution
- Great vendor, peer, and management relationships
- Invoice Processing
References
Upon Request
Timeline
Senior Mobile Billing Specialist
Cox Automotive/ Dickinson Fleet Service
05.2022 - Current
Quality Management Systems Coordinator
Martech
11.2020 - 05.2021
Change Control Administrator
Medcomp
09.2019 - 11.2020
Procurement Sourcing Buyer/ Account Manager
Ferrandino and Son Inc
07.2017 - 08.2019
Teaching Assistant
US Medical Staffing Inc
09.2016 - 07.2017
Certified Nursing Aid (CNA)
Bayada Pediatrics
10.2010 - 08.2016
Teaching Assistant
Camphill Special School
09.2008 - 10.2010
Certification - Practical Nursing
Berks Career And Technolgy Center
Certificate - Paraeducator
Pennsylvania Department of Education
High School Diploma -
Marina High School
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