Katherine Bridges
Blue Hill,ME
Summary
Dynamic professional with extensive experience in hospitality and education, notably as Assistant General Manager at Pentagoet Inn and Restaurant. Proven track record in enhancing customer satisfaction and optimizing cash management. Skilled in prioritization and quality control, fostering positive environments while training staff to excel in service delivery.
Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.
Highly efficient professional, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Pentagoet Inn and Restaurant
05.2010 - Current
- Led cross-functional teams to streamline operations and enhance service delivery.
- Managed inventory systems to optimize stock levels and reduce waste.
- Developed training programs to improve staff performance and customer engagement.
- Coordinated schedules and resources to ensure timely project completion.
- Handled cash accurately and prepared deposits.
- Fostered a positive work environment through effective communication and conflict resolution.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Clerk/Cashier
Humblebee Cafe
10.2023 - Current
- Maintained accurate records of transactions and inventory management.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Waitress/Bartender
Marlintinis
11.2009 - 03.2023
- Delivered exceptional customer service in high-pressure environments, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Collaborated with kitchen staff to streamline food preparation processes, improving service speed.
- Trained and mentored new waitstaff on operational procedures and customer interaction techniques.
- Implemented upselling strategies to increase average check size while maintaining quality service standards.
- Maintained cleanliness and organization of dining area, contributing to a positive dining experience.
- Resolved customer complaints effectively, fostering a welcoming atmosphere and retaining clientele.
Clerk/Cook
Northern Bay Market
09.2002 - 05.2009
- Processed customer transactions efficiently using point-of-sale systems.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Assisted in training new staff on operational procedures and customer service standards.
- Maintained cleanliness and organization of merchandise displays to enhance customer experience.
- Cooking and helping to keep the kitchen sanitary and well stocked for other employees
Teaching Assistant
Building Blocks Preschool/Acorn Academy
05.2005 - 08.2008
- Assisted in curriculum development and implementation across multiple subjects.
- Facilitated classroom management and created a positive learning environment for students.
- Provided individualized support to students, enhancing their understanding of complex concepts.
- Collaborated with lead teachers to refine instructional strategies and improve educational outcomes.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Maintained safety and security by overseeing students in recess environments.
Education
Bachelor in Education - Child Development And Family Relations
University of Maine
Orono, ME05.2008
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Prioritization
- Quality control
Certification
- Licensed Real Estate Associate Broker - September 2020 - current
Timeline
Clerk/Cashier
Humblebee Cafe
10.2023 - Current
Assistant General Manager
Pentagoet Inn and Restaurant
05.2010 - Current
Waitress/Bartender
Marlintinis
11.2009 - 03.2023
Teaching Assistant
Building Blocks Preschool/Acorn Academy
05.2005 - 08.2008
Clerk/Cook
Northern Bay Market
09.2002 - 05.2009
Bachelor in Education - Child Development And Family Relations
University of Maine
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