Katherine Briggs
Cedar City
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Manager of Property Inspections
CES Valuations
05.2022 - Current
- Established team priorities, maintained schedules and monitored performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Real Estate Evaluator & Appraisal Coordinator
State Bank of Southern Utah
01.2021 - 05.2022
- Monitored completion of reports and turnaround of orders for fee and staff appraisers.
- Assisted in data entry for residential reviews of appraisals and evaluations.
- Composed and ordered engagement letters to fee appraisers.
Teacherʹs Assistant
Iron County School District
07.2019 - 01.2021
- Spearheaded student learning objectives through personalized and small group assistance
- Implemented behavior modeling and specialized teaching techniques to share and reinforce social skills
- Orchestrated and implemented lessons following the schools curriculum, goals, objectives and philosophies
- Assessed student assignments to check quality and completeness before submission for grading
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
Receptionist
Just Fur Paws
03.2017 - 12.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Organized, maintained and updated information in computer databases.
Customer Service Representative & Stylist
Petsmart
11.2008 - 03.2017
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Arts - English Education
California State University, Long Beach
Long Beach, CA05-2019
Skills
- Regulatory compliance
- Budget control
- Coaching and mentoring
- Policy and procedure development
- Problem-solving
- Deadline management
- Phone and email etiquette
- Employee evaluation
- Research and analysis
- Documentation and recordkeeping
Timeline
Manager of Property Inspections
CES Valuations
05.2022 - Current
Real Estate Evaluator & Appraisal Coordinator
State Bank of Southern Utah
01.2021 - 05.2022
Teacherʹs Assistant
Iron County School District
07.2019 - 01.2021
Receptionist
Just Fur Paws
03.2017 - 12.2018
Customer Service Representative & Stylist
Petsmart
11.2008 - 03.2017
Bachelor of Arts - English Education
California State University, Long Beach
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